topic Re: Xperia Z2 won't turn on in XPERIA archive

Xperia Z2 won't turn on

MaureenM15 — Tue, 08 Apr 2014 05:32:39 GMT

So. My Xperia is on (I can hear the notification ringtone go off whenever my phone gets a text message or a Facebook message) but it won't respond when I push the power button to light/wake up the screen. This started happening at 9PM and it is now 1:30AM. I don't know what to do.

Re: Xperia Z2 won't turn on

Uliwooly — Tue, 08 Apr 2014 05:34:47 GMT

That's odd, press and hold power & volume up for 10 seconds

Re: Xperia Z2 won't turn on

kennyleong0226 — Tue, 08 Apr 2014 06:28:27 GMT

I have that problem too. You can either wait for it to work again or you can hard reset the phone. Theres a red button right beside the sim slot, just hold it for three second and the phone with vibrate for three times and you can start up your phone again.

Re: Xperia Z2 won't turn on

Uliwooly — Tue, 08 Apr 2014 14:11:43 GMT

Just make sure to press it gently as its quite sensitive

Re: Xperia Z2 won't turn on

VicClimber — Wed, 23 Apr 2014 17:50:53 GMT

I've had the same problem twice.

The phone would be in "sleeping mode", and when I'd try to use it, neither the screen nor the buttons would be responsive to anything (on/off, volume and camera button), but the notification light and sound would work.

Only solution I found was to hard reset the phone, which needs a pretty small pin and is annoying.

Any clues as to the cause of this and how to permanently fix it?

Or should I just ask to exchange my phone?

Thanks!

Re: Xperia Z2 won't turn on

amacc — Thu, 22 May 2014 04:48:50 GMT

I am having the same issue with my new z2. it was on standby with a blue notification light flashing.

Despite the fact it was on about. 98% battery. It wouldn't. Wake up so had to push power button in for 10 seconds. And it booted up.

I actually experienced this with the shop display. Model too

Any ideas?

Re: Xperia Z2 won't turn on

jannalipete — Thu, 29 May 2014 01:18:57 GMT

Yes I have had my xperia for less than 2 weeks and 2 nights ago it just would not turn on/wake up after using it only 30 minutes before.

I rang Sony in Sydney and they had no idea so I have returned it to the retailer whi has sent it to Sony for repair.

I did not know about the red button reboot , so may be that might have fixed it.

Re: Xperia Z2 won't turn on

leigh123 — Fri, 30 May 2014 07:15:26 GMT

I'm also experiencing this, it's very frustrating. As soon as anyone knows what is causing it and has a solution please post.

Re: Xperia Z2 won't turn on

WTran — Sat, 31 May 2014 22:59:19 GMT

I got this problem too, so annoying. Removing Google Now widget seems to solve it.

Re: Xperia Z2 won't turn on

jannalipete — Mon, 02 Jun 2014 06:41:11 GMT

I have just got back my xperia Z2 from Sony Sydney after repairs. See earlier post.

It works.

No real clues as to why it did not turn on before.

Their response was they did the following, 2gb software upgraded, checked main pcb, cleaned contacts, re-aligned connectors, reset to manufactureres specifications.

Don'y know if this helps.

I can say they got it back to me quickly.

Regards

Re: Xperia Z2 won't turn on

WTran — Mon, 02 Jun 2014 09:01:45 GMT

I can confirm it was the Google Now widget. I just installed it on the home screen and the problem comes back.

Re: Xperia Z2 won't turn on

udaya — Mon, 16 Jun 2014 18:59:50 GMT

Hi Sony Community,

Just bought Xpeia Z2 two days back!!! Almost gave me heartattack. Same problem, suddenly got switched off.Got it back by pressing both power and volume buttons as of now. Any software patch or known bug fix or app??

Re: Xperia Z2 won't turn on

_alexdon_ — Mon, 16 Jun 2014 19:01:48 GMT

Were you using task killers,battery savers?

Re: Xperia Z2 won't turn on

Ta_taraa — Mon, 23 Jun 2014 11:48:58 GMT

I have same problem too... I do the hard reset by pushing the small button under the sim card cover.
This problem just happen to me after i instaled CMbattery doctor app on my phone.
What do you thing? Does it happen because the battrey app or anything else?
~Sorry for my bad english... ~

Re: Xperia Z2 won't turn on

_alexdon_ — Mon, 23 Jun 2014 13:19:03 GMT

Remove the battery doctor.

Re: Xperia Z2 won't turn on

TB01 — Mon, 23 Jun 2014 18:50:06 GMT

Hooked my phone up to my PC with the USB cable and got a power sugre warning from the PC. Phone wont do anything now, pls help here.....

Re: Xperia Z2 won't turn on

KriAle — Wed, 02 Jul 2014 18:15:44 GMT

Thank you very much for pointing it out. Fixed my problem right away. Cheers!

Re: Xperia Z2 won't turn on

MarkkuStefan — Sat, 05 Jul 2014 19:33:47 GMT

Hi, my phone just tunred off by itself, not possible to re-start, tried the power button+volume up and the small red button. nothing seems to work to turn it on (It starts but then just goes off again) any way to fix this without bringing it back to the retailer?

Re: Xperia Z2 won't turn on

JasmineRose — Sun, 06 Jul 2014 16:08:27 GMT

My z2 also randomly restarts and have had it for only 2 weeks. It not wont wake up and even the red power button inside small slot won't work. I've held the red button down before and it worked about 4 days ago but now nothing will work. When I plug the phone in it flashes a red light.

Re: Xperia Z2 won't turn on

HussainQuadri — Sun, 06 Jul 2014 20:47:02 GMT

@JasmineRose wrote:
My z2 also randomly restarts and have had it for only 2 weeks. It not wont wake up and even the red power button inside small slot won't work. I've held the red button down before and it worked about 4 days ago but now nothing will work. When I plug the phone in it flashes a red light.

MarkkuStefan

yesterday

Reply to both posts:

You guys should try repairing the phone from Sony Update Service. It will check new firmware for you and install it. You will lose all your data though (not storage or SD content).