topic Re: Sudden froze and autorestart in XPERIA archive

Sudden froze and autorestart

Omarserageldeen — Mon, 07 Apr 2014 18:40:28 GMT

i have huge problem here , my mobile have sudden froze and when i turn back the phone to force close it now it make autorestart i cant even connect it to the PC to have software update , can even do anything to the phone autorestart frozen !!! anyhelp please

Re: Sudden froze and autorestart

Uliwooly — Mon, 07 Apr 2014 19:20:49 GMT

Connect your phone to a wall charger > press and hold power & volume up for 10 seconds > charge it for 1 hour > install SUS and repair your phone

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Sudden froze and autorestart

Jake-SonyXperia — Tue, 08 Apr 2014 00:25:05 GMT

Hi Omarserageldeen,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If the information supplied by Uliwooly does not help. I suggest that you first try removing the SIM card and the SD card and testing the device, as a faulty SIM or SD card can cause an issue like this.

However if this does not help, then I can only suggest that you contact Sony Mobile Customer Care via phone.

I hope this helps.

Re: Sudden froze and autorestart

Omarserageldeen — Tue, 08 Apr 2014 04:40:51 GMT

txxx for your support , but i think i might go to xperia care cause nth help at all i remove sim and SD card and still just when i just open the phone everything froze

Re: Sudden froze and autorestart

Jake-SonyXperia — Tue, 08 Apr 2014 05:43:03 GMT

Let us know how you get on with this process.

I hope all goes well.

Re: Sudden froze and autorestart

Cory_Chasez — Tue, 08 Apr 2014 06:26:38 GMT

same as me...but in my cases it rarely does that, i hope Sony will fix this because this device is awesome!!!! it freeze the screen becomes black then Xperia Logo appear then the Sony logo appears and restarts..