topic Re: Xperia Z2 Issues in XPERIA archive

Xperia Z2 Issues

rimas1618 — Fri, 25 Apr 2014 12:28:23 GMT

HI i am having some issues with my Xperia Z2.

* Sometimes i dont receive any call and messages. people who are trying to contact me saying "it says the number you calling is unavailable"

I spoke to my service provider and they told me to change the sim card to a another phone . i change the sim card and its working fine. so they said its nothing t do with my sim card.

and i spoke to Xperia UK they told me to repaire my phone through PCC . i done that i am still haing the issue.

* Secound when i am wating youtube video it stops in the middle and dont load at all. i dont no whats wrong with this Phone. its brand new UK Stock.

Please help me.

Thank you very much.

Re: Xperia Z2 Issues

Uliwooly — Fri, 25 Apr 2014 14:15:49 GMT

I've seen that issue with other Xperias and it was a network issue, even if they said it wasn't, it ended up being their issue, do you have a thirdparty phone app? antivirus? taskillers? call/sms filter apps?

Re: Xperia Z2 Issues

lawrence-m — Fri, 25 Apr 2014 21:13:26 GMT

Hi I have also been having this problem. I don't have any of the apps that you described installed and I'm finding that I have no service majority of the places I go, Only when in direct view of a cell tower do I seem to have service

Re: Xperia Z2 Issues

Uliwooly — Sat, 26 Apr 2014 04:27:04 GMT

@lawrence-m get a brand new SIM card and check again

Re: Xperia Z2 Issues

rimas1618 — Fri, 02 May 2014 20:39:17 GMT

I replaced the sim card as well same issue. It is strange it happen only sometimes. I have got the virgin sim UK. And I spoke to virgin and done the troubleshooting everything seems to be OK with the sim. And I.spoke to Sony and done the repairs through pcc. But still having the same issue. It so annoying. Please help.should i send the phone to Sony or wait for the update. 69 and check.

Re: Xperia Z2 Issues

lawrence-m — Fri, 02 May 2014 23:24:03 GMT

I've put my sim card in other phones and tried it and it worked perfectly, also have the .69 firmware and still have very weak signal

Re: Xperia Z2 Issues

rimas1618 — Sat, 03 May 2014 00:12:43 GMT

So it's definitely something to do with the phone. So I should send it to Sony right.

Re: Xperia Z2 Issues

mrmazsaleem — Mon, 05 May 2014 08:09:38 GMT

Lawrence I had the same problem and it was a handset fault. EE replaced it. New one is fine. Would recommend you do the same

Re: Xperia Z2 Issues

hedrox87 — Fri, 09 May 2014 11:33:20 GMT

My Z2 works software perfectly, but have (I think) a build problem, I discovered that the SD card cover is a little to thick - I can feel a sharp alu edge above the on/off button, wondering if anybode has the same, the sim card cover seems ok it's completly hidden after close, no edge to feel on the side while moving finger across. (D6503 - black - 14W17).

Re: Xperia Z2 Issues

chris1010010 — Fri, 23 May 2014 19:07:43 GMT

I have the same problem: No incoming calls or texts while full signal. The weird thing is that I can make calls at the same time.

Provider: Virgin UK

Tries so far: Called Virgin; replacement SIM; replacement handset (!!!); tried SIM in other phone

The problem remains! I'm at my wits end here. Sometimes it works, sometimes it doesn't. All I can think of now is to get a PAYG SIM from another network provider.

Re: Xperia Z2 Issues

chris1010010 — Wed, 28 May 2014 17:38:28 GMT

Changing network finally fixed the problem for me.

Re: Xperia Z2 Issues

Mored — Thu, 05 Jun 2014 14:57:39 GMT

I have the same problem with the signal from the cell. Change sim card, put it in another phone and it works. Also I have the .69 firmware

Re: Xperia Z2 Issues

candy1567 — Sat, 06 Sep 2014 12:25:52 GMT

I have exactly the same problem but with the xperia m2

Am on virgin network and have intermittent not receiving calls/texts, have tried different sims in handset and still have same problem.

Spoke to virgin mobile tech support who stated that it is a softtware glitch and a problem with wifi and mobile network setting.

Was advised if i wanted to use wifi then to turn mobile data off and switch mobile network to GSM. (this is at home)

when i am out if i want to use internet then to turn wifi off, turn on mobile data and switch mobile networks to WCDMA(preferred)GSM

Hey presto yes it works, but why should i have to do this to get the phone to work!!!!!

Sony state it is a virgin problem and virgin state it is a sony problem

I just want this sorting out, can anyone help at all

Juliex

Re: Xperia Z2 Issues

Abbyx — Sun, 07 Sep 2014 14:13:50 GMT

I have the same problem. On the first week i have some signal at home but now, no service all the time. I tried changing sim cards and also software reinstall. What else should I try?