topic Re: Xperia Arc S in XPERIA archive

Xperia Arc S

nida_ali — Mon, 07 Apr 2014 12:15:18 GMT

Hello,am new to this forum dont know much about rules,Am having problem with my sony xperia arc s..

I have set custom ringtones for my contacts on my xperia arc s but when a call comes in, it plays the default ringtone,Some times it plays custom ringtones but 90% it plays default one

am i missing something here?Do i need to install some external application or what?

I will be really gr8ful if any one here can solve my problem

Thank you!

Re: Xperia Arc S

Alexander1 — Tue, 08 Apr 2014 12:58:54 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If you experience the same behavior in safe mode I would suggest that you try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

And if you can't I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Arc S

nida_ali890 — Wed, 09 Apr 2014 05:41:56 GMT

Thank you for your quick respponse alexander,

ok So i kept my cell in sfe mode for a day and i haent had any problem at all in this mode,

so is there anyway i can detect which third party app is causing this disruption??

So i can remove that third party app?I cant keep my cell in safe mode forever?

Thank you!

Re: Xperia Arc S

Alexander1 — Wed, 09 Apr 2014 08:40:23 GMT

It's hard to say which type of app that could cause this problem. I suggest that you try to uninstall one at the time until the behavior stops.