topic Re: Xperia P soft ware update problem through bridge for mac! in XPERIA archive

Xperia P soft ware update problem through bridge for mac!

BishoyRizk — Sun, 06 Apr 2014 13:59:53 GMT

Two days ago I was notified that there is a soft ware update for my Xperia P. I connected it to my mac and followed the steps but the program shows "update failled" from the first step.
Any help?

Re: Xperia P soft ware update problem through bridge for mac!

_alexdon_ — Sun, 06 Apr 2014 14:02:14 GMT

Do you have access to a PC?

Re: Xperia P soft ware update problem through bridge for mac!

Alexander1 — Mon, 07 Apr 2014 12:29:40 GMT

Hi,

Did you get any error message from Bridge for mac?

Re: Xperia P soft ware update problem through bridge for mac!

David_L — Wed, 09 Apr 2014 19:59:11 GMT

Hi BishoyRizk,

Could you please send me error logs so I can investigate your problem? These update fails can be hard to sort out otherwise.

Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM that file to me or post the contents here

Best Regards,

David

Re: Xperia P soft ware update problem through bridge for mac!

BishoyRizk — Sun, 13 Apr 2014 22:56:47 GMT

Thanks all i could connect the phone to windows pc and installed the update successfully.
Appreciate your care to answer!

Re: Xperia P soft ware update problem through bridge for mac!

Alexander1 — Wed, 16 Apr 2014 15:55:13 GMT

Glad to hear you sorted it out!