topic Re: Sona Xperia S camera issue in XPERIA archive

Sona Xperia S camera issue

alma — Thu, 06 Mar 2014 17:00:17 GMT

Hi,

i have a problem with my xperia S, when I click on the camera, the screen freeze for a second and then restart automatically, it doesn't happen all the time, but most of the time. Last month I send my phone to repair, yesterday they send it back, they reset the phone, looks like new. The first time I tried the camera it worked, the second time - until six time it freeze and restart, then I tried to play a video, sometimes it works, sometimes doesn't and sometimes it works for few seconds then it freeze again and restart. So today I send the phone again to repair, but I believe they will only reset the phone again..

Do You have an idea?

Re: Sona Xperia S camera issue

_alexdon_ — Thu, 06 Mar 2014 17:14:44 GMT

You should have done a repair via sony update service by yourself:

http://www.sonymobile.com/gb/tools/update-service/

If still not working,contact xperia care and give them more info on this:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Sona Xperia S camera issue

alma — Thu, 06 Mar 2014 17:22:31 GMT

The Update Service is not a solution, I have 2 years warranty, that's why I send it to repair, but anyway thank you alexdon

Re: Sona Xperia S camera issue

_alexdon_ — Thu, 06 Mar 2014 17:23:48 GMT

Then it might be hardware related.In this case,it is better to have it repaired at an authorized sony service.

Re: Sona Xperia S camera issue

alma — Thu, 06 Mar 2014 17:30:05 GMT

I think that in my country is no authorized sony service xD

Re: Sona Xperia S camera issue

_alexdon_ — Thu, 06 Mar 2014 17:31:31 GMT

Have you followed this link,see if you can find your "anonymous" country?:smileytongue:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Sona Xperia S camera issue

alma — Thu, 06 Mar 2014 17:35:52 GMT

Hahah, yeah.. My "anonymous" country is not on the list, so I tried:

Cannot find your country?

See all telephone numbers worldwide

and it's not even there

Re: Sona Xperia S camera issue

_alexdon_ — Thu, 06 Mar 2014 19:50:50 GMT

And no sony shop or sony representatives around?In a shopping mall maybe?

Re: Sona Xperia S camera issue

alma — Fri, 07 Mar 2014 10:41:40 GMT

I bought the phone in one telecommunications company, that's the way how it works in Bosnia

Re: Sona Xperia S camera issue

_alexdon_ — Fri, 07 Mar 2014 13:09:32 GMT

Oh,I think I have had a chat with a guy from Bosnia(you named at last your country).I suggest you bring the phone back to those who sold it to you.I am sorry.