topic Re: Z1 shuts down when unplugging from power in XPERIA archive

Z1 shuts down when unplugging from power

PatrickB — Sun, 23 Mar 2014 12:07:44 GMT

Dear Sony-Members,

I have bought my Z1 some days ago. Every morning I wondered why my phone is shut down. Today I noticed why. I played around with my wallpaper (so not much CPU used) and then unplugged it from power. Immediatly it shuts down. Everything else works fine.
This just happens when it was a long time connected to the power (8 hours over night) - so every morning.

Some details:
Root: no
Android: 4.3
Build: 14.2.A.1.136
Device: C6903
Updates: the last available in my country installed

Can anyone help me?

Much thanks in advance!

Patrick

Re: Z1 shuts down when unplugging from power

_alexdon_ — Sun, 23 Mar 2014 12:45:49 GMT

Have you tried force shutdown(power button+vol up until the phone vibrates)?After this,just turn it on normally.

Re: Z1 shuts down when unplugging from power

PatrickB — Sun, 23 Mar 2014 12:51:39 GMT

I tried it now. But the error is not replicable. Do you think that after 1x force shutdown the error won't occur anymore?

Re: Z1 shuts down when unplugging from power

_alexdon_ — Sun, 23 Mar 2014 12:54:47 GMT

I cannot assure you,but we can wait.Report here if it happens again.It might be related to an overheat,but we will see.

Re: Z1 shuts down when unplugging from power

PatrickB — Sun, 23 Mar 2014 13:01:16 GMT

Thank you very much! I will tell you tomorrow if it helped

Re: Z1 shuts down when unplugging from power

_alexdon_ — Sun, 23 Mar 2014 13:03:55 GMT

Ok,keep us updated.

Re: Z1 shuts down when unplugging from power

PatrickB — Mon, 24 Mar 2014 06:57:16 GMT

Hey guys, it did not work. After unplugging from power the display freezes for some seconds and the phone instantly shuts down. 😞 I hope you may help me again.

Re: Z1 shuts down when unplugging from power

_alexdon_ — Mon, 24 Mar 2014 14:26:59 GMT

Boot your phone in safe mode,see if that will occur again.It might be related to a 3rd party app:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Z1 shuts down when unplugging from power

PatrickB — Mon, 24 Mar 2014 17:11:12 GMT

Thanks for your support! Gonna try that.

Re: Z1 shuts down when unplugging from power

_alexdon_ — Mon, 24 Mar 2014 17:15:55 GMT

Anytime,I am waiting for your reply.

Re: Z1 shuts down when unplugging from power

PatrickB — Tue, 25 Mar 2014 07:36:19 GMT

Good morning mate, I'm drving crazy. The phone was in safe mode the whole night, but then I had the same problem... Maybe it's a hardware issue?

Re: Z1 shuts down when unplugging from power

_alexdon_ — Tue, 25 Mar 2014 12:47:46 GMT

I also start thinking the same,visit a nearby sony centre:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z1 shuts down when unplugging from power

PatrickB — Wed, 26 Mar 2014 12:05:14 GMT

Thank you for your support. I sent it yesterday to Sony. Hope it will be fine when coming back

Re: Z1 shuts down when unplugging from power

_alexdon_ — Wed, 26 Mar 2014 12:05:56 GMT

It will be and you will enjoy it!