topic Re: Xperia SP switches off after 1 minut. Unless I get the sim card out..... in XPERIA archive

Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 10:10:14 GMT

Dear people,

As the line above says, my telephone switches off after 1 minut.

I've did the Update Service things. Installed updates and installed the phone again. It didn't help.

Now I've discoverd that if the sim card is not in the phone, the phone stays on/the phone works well. But he.. you understand I need the sim card.

Ik hope someone can help me.

Kind regards,

Lenah

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

_alexdon_ — Sun, 06 Apr 2014 10:14:47 GMT

It is related to your SIM.get a new one.

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 10:22:28 GMT

Thank you for the quick response.

That seems to be the solution. I was hoping it was something different that I can fix myself.
Okay.

Thank you!

Kind regards,

Lenah

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

_alexdon_ — Sun, 06 Apr 2014 10:24:21 GMT

Anytime,keep us updated.

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 10:26:04 GMT

Alright.

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 11:03:13 GMT

Hmmmm. It wasn't the sim card. Now he switches off anyway.

Do you know what I can do?

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

_alexdon_ — Sun, 06 Apr 2014 11:07:03 GMT

Try to boot in safe mode,see if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 11:18:45 GMT

Okay. I will check that.

Maybe it is meaningfull to tell that when the phone switched off for the first time was while I was using navigation and the phone was getting very very hot. Maybe the hotness damaged something?

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

_alexdon_ — Sun, 06 Apr 2014 11:19:52 GMT

Indeed you could visit a sony service for a quick check:

http://www.sonymobile.com/global-en/support/contact-us/

But first try the safe mode.

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 11:28:13 GMT

Okay.

Stupid question.. Now I'm the save mode, and now?

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

_alexdon_ — Sun, 06 Apr 2014 11:30:17 GMT

See if the voice problem still occurs or not,keep it like that for some time.

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 11:56:41 GMT

He's working in save mode for 10 minutes now and doesn't switch off as he was before after 1 minut.

But I can't work in save mode forever, I think?

I will stay in save mode for a longer while. If he works well, what do I have to do, so that's he working well in the normal mode?

Thank you for your support!

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

ParaSense1 — Sun, 06 Apr 2014 11:59:11 GMT

i think its related to an app you recently installed then... safe mode load only stock apps when you start the phone i think

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

_alexdon_ — Sun, 06 Apr 2014 12:13:17 GMT

ParaSense is right,it could be related to a 3rd party app,maybe a task killer,an antivirus etc.What have you installed lately?

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 12:19:27 GMT

I had no task killer, McAfee was on it but didn't install it myself-thought it was some kind of stocked app.

Yesterday I installed the Etsy app.

But now he is clean from 'not stocked apps' and only works in save mode.

Sorry, I'm a noob about this stuff.

What do I have to do so that he is also working in normal mode?

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

_alexdon_ — Sun, 06 Apr 2014 12:22:48 GMT

In safe mode,3rd party apps are not loaded.So you cannot do things to make it work in normal mode,some apps are just incompatible.

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 12:27:58 GMT

Hm
I understand, but he's clean from other apps, after several resets to fabric settings and using the Update Service. So the app that is probably disturbing something is gone. I don't get that part.

Do I have to go to the store to fix the phone or is he forever dead?

Thank you for helping!

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

ParaSense1 — Sun, 06 Apr 2014 12:34:34 GMT

have you tried repair with sony update service???

edit: soz now i saw you have... try with pc companion to.. and factory reset it from your phone.. if nothing works try flash stock ftf file with flash tool...

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 12:36:44 GMT

I've done the 2 options that was possible with the Update Service.

I did it 2 times. The first time there where 2 options. Update and reinstall or something. The second time the only option was that reinstall thing.

Re: Xperia SP switches off after 1 minut. Unless I get the sim card out.....

Lenah — Sun, 06 Apr 2014 12:40:04 GMT

PC Compagion wasn't working because the phone is switching off. Can I try this also while i'm in the save mode?