topic Re: blue screen in XPERIA archive

blue screen

weesusan — Tue, 17 Dec 2013 12:38:35 GMT

Hi I got a xperia z tabket last week. Whilst using it today the screen went blue & has been like that for the past 10mins & still like that. Cant turn it off & as the battery is built in I cant remove it.
Any ideas please

Re: blue screen

Hampus — Wed, 18 Dec 2013 10:08:32 GMT

Hi,

You can try to hold the ON/OFF button + volume up(+) button for about 5-10 seconds and your tablet should restart/power OFF.

If this does not help, I suggest that you hold the ON/OFF button + volume up(+) for 10 seconds without having the unit connect to any power source. The tablet should now be completely OFF and you can connect it to a power source and charge it for about 2-3 hours. Download and install Update Service, and follow the instructions that appear to perform a software repair:
http://www.sonymobile.com/global-en/tools/update-service/

Re: blue screen

weesusan — Wed, 18 Dec 2013 10:16:52 GMT

Thank you very much for your help. I have downloaded update services but no instructions have appeared.

Re: blue screen

Hampus — Wed, 18 Dec 2013 10:36:28 GMT

Not sure what you mean now. When you have installed Update Service on your computer(PC), you need to start the program and thereby you will receive the instructions.

Re: blue screen

weesusan — Wed, 18 Dec 2013 11:19:59 GMT

The program is not coming up any place on my tablet to open it.

Re: blue screen

Hampus — Wed, 18 Dec 2013 12:50:06 GMT

This program should be installed on a PC, not on a tablet.