topic Re: Dead smartwatch 2 in XPERIA archive

Dead smartwatch 2

KhalidObaid — Sat, 14 Dec 2013 17:32:25 GMT

My smartwatch 2 turned off and totally dead. I tried to charge it and no response. I tried all of the workarounds provided by Sony support and nothing worked. Updating the software didn't work because Windows doesn't recognize it.
Any idea or suggestion here?

Re: Dead schismatic 2

Rickard — Mon, 16 Dec 2013 07:49:04 GMT

Sorry to hear about your SmartWatch 2.

Try holding the on/off button for 10 seconds and then release the button and press it again and see if it starts. If the battery has been completely drained you may also need to charge it for a few hours before you can start it.

If that doesn't help i recommend that you contact a service location or local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) for assistance with having it repaired/replaced.

Re: Dead smartwatch 2

CaptGeek — Wed, 18 Dec 2013 20:16:28 GMT

I have the same problem as his and nothing is working - including all the tricks mentioned by the moderator aren't working - and Windows does not even recognize the device, which is frustrating - WHERE ARE THE WINDOWS DRIVERS for the Smartwatch 2?!?

Re: Dead smartwatch 2

Thommo — Wed, 18 Dec 2013 20:53:48 GMT

Have you tried post 1 here plus the only driver are the flashmode drivers which are used for repairs of the firmware as per post one listed in the provided link

Re: Dead smartwatch 2

dante151 — Sat, 11 Jan 2014 16:16:04 GMT

I have the same problem to. Now my SmartWatch 2 is totally dead.

Re: Dead smartwatch 2

koditt — Sat, 18 Jan 2014 19:49:12 GMT

@Thommo wrote:
Have you tried post 1 here plus the only driver are the flashmode drivers which are used for repairs of the firmware as per post one listed in the provided link

thanks my watch is dead now after i try the tutorial..

Re: Dead smartwatch 2

JackPhoenix — Sun, 19 Jan 2014 01:24:01 GMT

That does not help at all, we need them USB drivers for the SW2, surely that is not too much to ask of Sony. There is a fault with the update and we NEED the drivers for windows.

Re: Dead smartwatch 2

JackPhoenix — Mon, 20 Jan 2014 07:01:10 GMT

Seems like only the easy questions get answered...... Sony should give out the USB drivers and let us try to fix the problem....

Re: Dead smartwatch 2

Rickard — Mon, 20 Jan 2014 07:57:37 GMT

The drivers needed for updating/reinstalling the firmware in SW2 are included in the installation of Update Service. Try updating the watch using another PC and see it that helps but if not you need to contact a service location or local Sony Xperia support (http://www.sonymobile.com/global-en/support/contact-us/) for assistance.

Re: Dead smartwatch 2

JackPhoenix — Mon, 20 Jan 2014 09:30:05 GMT

Rickard, thanks, I have tried 5 differing PC, with three differing OS's with no luck.. just tried againd with a W8 pc which says if there is a problem pls re-install the software which continually fails... Surely there is a seperate driver package??

Re: Dead smartwatch 2

Rickard — Mon, 20 Jan 2014 11:12:20 GMT

From what you are describing there's a problem with your SW2, not a problem with a driver missing in your computer. When you install Update Service is also installs the needed drivers. I haven't seen the driver as a separate download but i can't see how that would help in this case.

Re: Dead smartwatch 2

Alex78 — Tue, 22 Apr 2014 16:16:37 GMT

I can't find SW2 in the SUS. What is the problem?

Re: Dead smartwatch 2

_alexdon_ — Tue, 22 Apr 2014 16:17:17 GMT

Run SUS in compatibility mode with windows 7.

Re: Dead smartwatch 2

Alex78 — Tue, 22 Apr 2014 16:23:48 GMT

Windows7 installed on my PC

I can't find SW2 in the device list

Re: Dead smartwatch 2

_alexdon_ — Tue, 22 Apr 2014 16:26:42 GMT

sorry,smartwatch is not supported in SUS.It was told by a staff member.

Re: Dead smartwatch 2

Alex78 — Tue, 22 Apr 2014 16:27:56 GMT

Re: Dead smartwatch 2

_alexdon_ — Tue, 22 Apr 2014 16:28:25 GMT

http://talk.sonymobile.com/t5/Wireless-accessories/Smartwatch-2-NOT-listed-in-SUS-software/td-p/626311

Re: Dead smartwatch 2

Alex78 — Tue, 22 Apr 2014 16:39:13 GMT

Thank you!

But I have a problem. After update SmartWatch application on my phone, I see stucked progress bar on SW screen. I can power off SW by holding power button for 15-20 seconds. If I press button again, progress bar appears again. I afraid, my SW2 is dead.

(Sorry for my English)

Re: Dead smartwatch 2

_alexdon_ — Tue, 22 Apr 2014 16:42:34 GMT

http://userguide.sonymobile.com/referrer.php?region=global-en&product=smartwatch-2-sw2#!Resetting-your-SmartWatch-2---AccCA.html

Try to force shutdown.See if anything changes.

Re: Dead smartwatch 2

Alex78 — Tue, 22 Apr 2014 16:50:54 GMT

Nothing changes. Turn on- progress bar- Force shutdown- turn on- progress bar-... infinitely