topic Re: Problem in opening Video Camera in XPERIA archive

Problem in opening Video Camera

akamleshbe — Thu, 13 Feb 2014 14:48:17 GMT

I'm using Sony Xperia Z1.. When start my video camera in my mobile, it shows an error message: "ERROR! Camera not available". Can any1 of u sugget me how to rectify this prob?

Re: Problem in opening Video Camera

Hampus — Thu, 13 Feb 2014 14:55:06 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you experience the same problem when you boot your phone into safe mode?
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Problem in opening Video Camera

akamleshbe — Thu, 13 Feb 2014 15:14:56 GMT

When will get the reply?

@akamleshbe wrote:
I'm using Sony Xperia Z1.. When start my video camera in my mobile, it shows an error message: "ERROR! Camera not available". Can any1 of u sugget me how to rectify this prob?

Re: Problem in opening Video Camera

Alexander1 — Thu, 13 Feb 2014 15:54:55 GMT

Have you tried the suggestion from Hampus above?

If you still experience the same behavior in safe mode, try to clear data for camera under settings > apps > all > camera > clear data.

Re: Problem in opening Video Camera

akamleshbe — Fri, 14 Feb 2014 04:09:20 GMT

Actually the video camera is working in safe mode. But it is not working in normal mode.

I have tried clearing the caches and also tried by resetting the factory settings.. But still I face the same problem..

Please give me a solution for activating my video camera in the normal active mode..

Re: Problem in opening Video Camera

alexrx — Fri, 14 Feb 2014 04:23:43 GMT

Hi akamleshbe,

Some app that you use causes the problem.

Try to remember and remove all the apps you've installed when you get this problem appeared.

Otherwise you´ll have to reset the phone to the factory settings or re-install your software with Sony Update Service or PC Companion.

Cheers.