topic SONY SUPPORT in XPERIA archive

SONY SUPPORT

EXCUSME — Thu, 02 Jan 2014 15:40:40 GMT

Hopeless is all I can say about Sony support. No one seem to be informed about my product: xperia z1. The cover to the USB port fell apart; one half stayed in the phone the other fell in my hand. Up till now nobody at Sony support can tell me what to do. I was on the line with them for 40 minutes with this issue alone. A high percentage of the staff seem sleepy or intoxicated.
I made an appointment to be called back to resolve an issue and was never contacted.
The chat feature on their web site is not working as of this note.
I would not have purchased the Xperia if I had known how bad the support was going to be.

Re: SONY SUPPORT

loong — Fri, 03 Jan 2014 03:03:05 GMT

Why don't you just take the phone to Sony center?

Re: SONY SUPPORT

Mr_Lu — Fri, 03 Jan 2014 08:17:56 GMT

Maybe it is due to holiday season now. Which country are you in and which support line have you contacted?

In your case, I suggest you go to the repair center, if you don't know where is it, make a call to your local contact center.