topic Re: z1 keeps restarting in XPERIA archive

z1 keeps restarting

Vadimvadim — Wed, 12 Feb 2014 10:52:17 GMT

Hello,I have an Xperia z1 for about couple days.. I installed the new software through the pc companion, after this my phone started to restart after locking the screen.. I repaired my phone by pc companion but nothing helped. Please help me

Re: z1 keeps restarting

Thommo — Wed, 12 Feb 2014 10:57:22 GMT

I'm not sure if all Z1's have this feature but I had the same issue which was after 15 minutes of inactivity it would switch off, This was because of a hidden feature which has the phone in transport mode and thinks that it has been switched on during transport by accident - So I had to keep checking my phone and wait for a pop up saying it would switch off and do I want to cancel this feature from happening again

Re: z1 keeps restarting

_alexdon_ — Wed, 12 Feb 2014 10:57:25 GMT

Boot your phone in safe mode,see if the phone keeps restarting:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: z1 keeps restarting

Vadimvadim — Wed, 12 Feb 2014 11:20:49 GMT

thanks, but it takes only couple minutes to start restarting

Re: z1 keeps restarting

_alexdon_ — Wed, 12 Feb 2014 11:22:21 GMT

Have you tried booting in safe mode?

Re: z1 keeps restarting

Vadimvadim — Wed, 12 Feb 2014 11:22:30 GMT

thanks guys, but it restarts even in safe mode. if i use the phone i do not have any trouble, but when i put it to leep (lock the screen) it suddenly reboots and do it again and again if i am not using it... any suggestions?

Re: z1 keeps restarting

_alexdon_ — Wed, 12 Feb 2014 11:25:52 GMT

Do you have smart key app?If yes,try and remove it.

Re: z1 keeps restarting

Vadimvadim — Wed, 12 Feb 2014 11:30:16 GMT

no i dont, i didnt even downloaded anything, because i have this device for a couple days...

Re: z1 keeps restarting

_alexdon_ — Wed, 12 Feb 2014 11:31:16 GMT

Download sony update service and attempt a repair.If it does not work,take the phone back.

Re: z1 keeps restarting

Vadimvadim — Wed, 12 Feb 2014 11:55:29 GMT

i am reparing it at the moment using a sony update service. I will write what happens next.. Anyway thanks for your advices

Re: z1 keeps restarting

_alexdon_ — Wed, 12 Feb 2014 11:57:39 GMT

No problem,keep us updated.

Re: z1 keeps restarting

Vadimvadim — Wed, 12 Feb 2014 12:12:33 GMT

the same problem after restoring... :(((( should i try to instal back the previous firmware, because i guess it happened after the update was installed....

Re: z1 keeps restarting

_alexdon_ — Wed, 12 Feb 2014 12:14:44 GMT

You can either try to flash back 4.2.2,or just take your phone into service.