topic Re: won't switch on, solid red bar when plugged in in XPERIA archive

won't switch on, solid red bar when plugged in

sinisjecht — Tue, 11 Feb 2014 19:27:26 GMT

Problem is as in the subject bar, i guess.

Last time it was on was when the alarm woke me this morning, when i came back from the shower, it was off and i can't get it back on.

When I plug it in, i get a solid red bar at the bottom of the phone, but nothing else. Tried 2 different chargers, same result.

I've tried holding the power button / volume keys & the little off button under the cover for 20+ seconds each, numerous times, the phone doesn't respond. No vibration, lights, nothing.

Any ideas pls? Phone is just over a month old, hasn't taken any damage afaik.

Re: won't switch on, solid red bar when plugged in

_alexdon_ — Tue, 11 Feb 2014 19:34:50 GMT

Connect to wall charger,force shut down and turn it on normally after.

Re: won't switch on, solid red bar when plugged in

sinisjecht — Tue, 11 Feb 2014 19:53:04 GMT

Thanks, tried that again, still doesn't turn on. Still get the red bar when it's plugged in, but nothing else.

Re: won't switch on, solid red bar when plugged in

_alexdon_ — Tue, 11 Feb 2014 19:59:40 GMT

How about if you try to repair via sony update service?

Re: won't switch on, solid red bar when plugged in

sinisjecht — Tue, 11 Feb 2014 20:30:08 GMT

I get to the bit on the computer, where it says to plug in phone while holding the voume down key. This brings up the red bar again, but nothing else - looks like computer doesn't recognise the phone is plugged in.

Re: won't switch on, solid red bar when plugged in

_alexdon_ — Tue, 11 Feb 2014 20:33:05 GMT

I think your phone needs to be taken into service:

http://www.sonymobile.com/global-en/support/contact-us/