topic Re: Back button not working after display change in XPERIA archive

Back button not working after display change

Mudit — Mon, 20 Jan 2014 16:27:12 GMT

I got display of Xperia Tipo replaced, and the technitian told me that he has calibrated touch as well.

Everything is working fine, except for the back button, which intermitently does not work. Sometimes it works and sometimes does not.

Is this a software issue or a hardware. Can this be fixed without going to the service center (I want to avoid going there as it's quite far away)?

I checked out for software update. It shows that there is no update available.

Re: Back button not working after display change

_alexdon_ — Mon, 20 Jan 2014 16:32:04 GMT

You might want to try a software repair to see if that improves the button.I do not think it is hardware,if you say it works from time to time...

Re: Back button not working after display change

Mudit — Mon, 20 Jan 2014 16:47:50 GMT

How do I try software repair? Somewhere from Sony site? Please provide pointers.

Re: Back button not working after display change

_alexdon_ — Mon, 20 Jan 2014 16:51:09 GMT

Yes,download one of the followings:

PC Companion - http://www.sonymobile.com/gb/tools/pc-companion/

Sony update service - http://www.sonymobile.com/gb/tools/update-service/

Re: Back button not working after display change

Mudit — Mon, 20 Jan 2014 17:35:59 GMT

Thanks for the reply. I just realized that after getting it back from service center, I am not able to connect it to laptop. PC Companion is not able to detect the mobile!

Re: Back button not working after display change

_alexdon_ — Mon, 20 Jan 2014 17:38:40 GMT

How come?How about sony update service,does it detect the phone?

Re: Back button not working after display change

Mudit — Tue, 21 Jan 2014 06:15:15 GMT

The Sony update service also does not recognize the phone. when I plugged in USB, I see the error USB Device Not Recognized.

Re: Back button not working after display change

_alexdon_ — Tue, 21 Jan 2014 08:49:27 GMT

Take the phone back.

Re: Back button not working after display change

Mudit — Sat, 08 Feb 2014 09:44:26 GMT

I took the phone back to them, but now they are not able to resolve the USB connection issue. Even after 3 weeks they don't have any clue what's wrong in the phone. USB is just not working, although charging via USB is working.

Now, since USB is not working, they are not able to resolve the software problem related to back button not working.

The technicians are not well trained to resolve such issues.

Although I can live without USB working, but fixing the back button issue is important (which seems to be a software issue).

Can you tell me is there a way that without using USB, can I fix the sotware issue? Is there any android application (or something else) which I can install via wi-fi and then check for any software issue and resolve it?

Re: Back button not working after display change

_alexdon_ — Sat, 08 Feb 2014 10:03:42 GMT

You could try airdroid,see if you manage to do something.

Re: Back button not working after display change

Mudit — Sat, 08 Feb 2014 10:27:31 GMT

Thanks for the suggestion, but from the documentation of this app, it does not look like it can fix any issue.

Re: Back button not working after display change

_alexdon_ — Sat, 08 Feb 2014 10:42:22 GMT

Then I do not think you can do it,unfortunately.