problem with z1

otanon — Sun, 19 Jan 2014 23:05:16 GMT

Hi, i bought my z1 in last december 2013. After recharge my phone, it turn on my cell and turn off, turn on and turn off.

After that the power buttom doesn't work any more. To turn on i need to use the camera buttom. And then i was using my cell and the camera turn on every time. Help me

Re: problem with z1

Sam — Mon, 20 Jan 2014 00:16:55 GMT

There could be a number of causes of this problem from a software to a hardware issue with the button itself. However it would be worth running a software repair as a first step:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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problem with z1

Re: problem with z1