topic Re: talk problem in XPERIA archive

talk problem

ryplei — Tue, 10 Dec 2013 18:43:41 GMT

Hello everyone
I recently purchased a Sony Xperia Z1 and I have a problem, you talk to someone on the phone, there are some times I do not hear the person speaking.
call back if I close and go
can be problem if the person speaking to discontinue lose signal
or a call settings?

Re: talk problem

Sam — Wed, 11 Dec 2013 00:27:18 GMT

There can be a number of causes for this problem, however can you please advise how intermittent the problem is and if you have found it occur only when you use the phone in particular places?

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Re: talk problem

ryplei — Wed, 11 Dec 2013 15:04:17 GMT

almost every conversation in any location

Re: talk problem

ryplei — Wed, 11 Dec 2013 21:04:05 GMT

When i talk on the phone whit 1person suddenly i hear nothing ,when i put in mode speaker and turn off speaker i can hear that person

Re: talk problem

Sam — Wed, 11 Dec 2013 22:15:34 GMT

Ok, at least it sounds like more of a sofware issue rather than hardware. With this being the case I would advise running a repair:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

Re: talk problem

ryplei — Wed, 11 Dec 2013 23:04:31 GMT

I followed all the steps
phone do that before
Talk time no hear speakers start and stop them and hear again

Re: talk problem

Sam — Wed, 11 Dec 2013 23:24:13 GMT

If the repair made no change to the performance then I can only advise returning the handset for assessment by an authorised repair agent sorry.