Connection Problem

RC1225 — Mon, 30 Dec 2013 07:06:00 GMT

Hi experts,

When i connect my Xperia Z mobile with desktop, it is unable to detect it.

when i connect to laptop it is charging fine.

Pls tell me how to fix this issue.

Re: Connection Problem

AnDY2 — Mon, 30 Dec 2013 07:50:18 GMT

Have you installed Sony PCC?

If u have internet connection, connect your phone to desktop and install MTP driver.

if not download MTP driver and install the same.

It will work fine afterwards.

Still if it does not work, Enable USB debugging from developer options. and retry installing MTP.

http://developer.sonymobile.com/downloads/drivers/xperia-z-driver/

This should resolve the problem.

Let me know.

Re: Connection Problem

Sam — Tue, 31 Dec 2013 01:50:59 GMT

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter.

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

topic Re: Connection Problem in XPERIA archive

Connection Problem

Re: Connection Problem

Re: Connection Problem