topic Re: Contacts in XPERIA archive

Can't import contacts

Pudock — Tue, 10 Dec 2013 12:22:55 GMT

i have a problem with my contacts. all my contacts are gone. when i try to import from sim card it keeps failing.

Re: Contacts

Hampus — Tue, 10 Dec 2013 15:04:55 GMT

Do you receive any type of error message when you try to import your contacts from the SIM-card?

You can also check the filter for your contacts so you have not marked/unmarked something unwanted. Go to Contacts > Menu-button (the bottom right corner) > Filter.

Re: Contacts

Pudock — Tue, 10 Dec 2013 15:31:11 GMT

yeah. it tries to do it and i get a progression bar up but half way through it come up with " unfortunately, contacts import has stopped". yeah ive tried the filters but everything is how it should be

Re: Contacts

Hampus — Tue, 10 Dec 2013 15:59:26 GMT

Sounds strange. You could try to clear data for Contacts and Contacts storage under Settings > Apps > The tab "All" > Contacts/Contacts storage > Clear data.

Note that this will clear your phonebook and might erase your filter settings. Don't forget to back up your contacts to internal storage/SD-card.

But if the problem persist, I suggest that you try to import contacts from another SIM-card to see if you get the same error message.

Re: Contacts

Pudock — Tue, 10 Dec 2013 16:06:15 GMT

no luck. i cleared the data and tried to import again but same error message. tried with different sim still not doing it and again same message

Re: Contacts

Hampus — Wed, 11 Dec 2013 09:21:09 GMT

If you have added a Google account to your phone, you will get the option to create contacts under a specific account. Have you tried to import contacts to both Phone contacts and a Google account?

Otherwise, a software repair via Update Service would be recommended:
http://www.sonymobile.com/global-en/tools/update-service/
Download and install SUS, follow the instructions that appear.

Re: Contacts

Pudock — Wed, 11 Dec 2013 11:29:31 GMT

ok ive just tried to add contacts to google account and again the same error message. ive only had phone 3 months. really annoying that this haas happened.

Re: Contacts

Pudock — Wed, 11 Dec 2013 14:03:09 GMT

thank you. contacts all restored :D:

Re: Contacts

Hampus — Wed, 11 Dec 2013 14:09:21 GMT

That's nice to hear, anytime! :smileysmileythumbsup: