topic Re: Xperia Z random screen crack in XPERIA archive

Xperia Z random screen crack

Tgg — Sun, 29 Dec 2013 20:00:48 GMT

Hey folks,
today i was testing for the first time my xperia Z underwater, in the swimming pool (i had already tested the water-proof in the shower, but for the first time, totally underwater).
I normally used, without any issues, took photos, recorded videos...
I gave the phone for my cousin to dry and put it for recharge upstairs, when i went to the room and saw the phone, the down-right corner screen was cracked and it had a litte scratch, like those random cracks that some Xperia's phones were receiving.

I'm from Brazil, here hasn't support for the Xperia Z. I'm freaking out. The right corner doesn't works, and my security pattern can't be make.

There is a way to unlock my cellphone?
I cant press the "forgot my password" button, 'cause it is located in the right corner too.

Re: Xperia Z random screen crack

Uliwooly — Sun, 29 Dec 2013 20:05:32 GMT

if the digitizer/touchscreen isn't working there isn't a way to unlock it, even if you reset your phone with SUS you will still need to swipe your finger to unlock the lockscreen

Re: Xperia Z random screen crack

_alexdon_ — Sun, 29 Dec 2013 20:05:41 GMT

Try to repair phone software with sony update service and remove the lock.

Re: Xperia Z random screen crack

Tgg — Sun, 29 Dec 2013 20:13:12 GMT

The touchscreen is not working only in the right-down corner

Re: Xperia Z random screen crack

Tgg — Sun, 29 Dec 2013 20:14:26 GMT

i thought, if i could access somehow the home screen, i could rotate the screen, and use the "working" side

Re: Xperia Z random screen crack

_alexdon_ — Sun, 29 Dec 2013 20:15:45 GMT

Try a repair process then,if you do not manage to sort it out,take the phone to a sony center.

Re: Xperia Z random screen crack

Tgg — Sun, 29 Dec 2013 20:18:52 GMT

How do i do a repair process?

Re: Xperia Z random screen crack

_alexdon_ — Sun, 29 Dec 2013 20:21:03 GMT

http://www.sonymobile.com/gb/tools/update-service/

Download,install,follow the steps provided.

Re: Xperia Z random screen crack

Tgg — Sun, 29 Dec 2013 20:56:55 GMT

There is a way to access the phone folder with usb cable?

I connect the usb to the computer, but when i open the folder, it is empty. It is because of the locked screen?

Re: Xperia Z random screen crack

_alexdon_ — Sun, 29 Dec 2013 20:59:01 GMT

Yes,it needs to be unlocked to see the files.

Re: Xperia Z random screen crack

Tgg — Sun, 29 Dec 2013 21:04:31 GMT

It is 100% guaranteed to lose ALL my phone files if i proceed the steps in the uptade software?

Re: Xperia Z random screen crack

_alexdon_ — Sun, 29 Dec 2013 21:05:43 GMT

All the files in the phone memory(apps,contacts,messages).You still have the option of taking the phone into sony service,if that suits you better.

Re: Xperia Z random screen crack

Tgg — Sun, 29 Dec 2013 21:07:29 GMT

The whole memory will be erased?

Re: Xperia Z random screen crack

_alexdon_ — Sun, 29 Dec 2013 21:10:35 GMT

Not your sd card,only internal memory.