topic Re: speaker phone problem!!! in XPERIA archive

speaker phone problem!!!

maniccow — Fri, 07 Feb 2014 20:35:46 GMT

I have my nice new Z1 compact and I was using the speaker phone to make a call to someone and they started saying on there end it was making funny noises at them. I have investigated and it does it to whoever I call on speaker phone. Sometimes after they speak it makes a little bark noise the louder they speak it seems to make it worse. I have tried turning off noise cancellation and speaker enhance but cannot see any other settings I can change. Has anyone else got this issue or have you all not tried a speakerphone call yet?!?

Re: speaker phone problem!!!

maniccow — Sun, 09 Feb 2014 12:32:35 GMT

To add to that.

To test on your phone just call any other phone (peferably a mobile) from your Z1 compact. Then put it on speaker phone. Answer you other phone and go somewhere far from the Z1 compact. Then say thing into the other phone and get louder if you like. You should hear some kind of little noise after you stop speaking sometimes. Can someone try this please? I dont really want to reset my phone becauase i put all my stuff on there now. I am not sure how it would be software related also...

Re: speaker phone problem!!!

damolee — Sun, 09 Feb 2014 13:51:46 GMT

Same issue here.

My old man tells me I am breaking up, it's making weird noises etc.

I have turned off all of the enhancements to see if it makes a difference. Will let you know what I find.

Re: speaker phone problem!!!

damolee — Mon, 10 Feb 2014 20:26:00 GMT

Think my phone must be faulty.

Do you have a case by any chance? Could be messing with the speaker?

Tried disabling all speaker settings, still a problem.

Re: speaker phone problem!!!

maniccow — Tue, 11 Feb 2014 12:32:02 GMT

I do not have a case on it. no. Anyone else tested this. I want to figure out if its a software or hardware fault.

Re: speaker phone problem!!!

maniccow — Thu, 13 Feb 2014 13:20:42 GMT

annoyingly i have tried a full reset of the phone and it still makes the same noises. I am going to swap it out for another unit and test it in the store to make sure it doesnt bark at the user on the other end

Re: speaker phone problem!!!

damolee — Wed, 26 Feb 2014 18:10:27 GMT

Did swapping the handset solve the problem?

Everyone I talk to using speakerphone complains they cant hear me and its not far from where im speaking neither.

Re: speaker phone problem!!!

carlightsup — Sat, 05 Apr 2014 10:52:16 GMT

Hi guys.

Has anyone found a fix to this issue?

Re: speaker phone problem!!!

saravk — Wed, 09 Apr 2014 07:05:12 GMT

I'm having the exact same problem. I'm hoping someone can confirm that they had a device with this problem and then exchanging it for another device fixed this problem.

Re: speaker phone problem!!!

vfm — Sat, 26 Apr 2014 17:24:43 GMT

I have the same problem as well...we need to know it's a hardware or software problem

Re: speaker phone problem!!!

mlcoz — Tue, 20 May 2014 12:47:52 GMT

I am also encountering this problem with the speaker phone, and will return the phone if I cannot get it resolved.

The problem affects speaker phone on both normal phone calls as well as Skype calls.

I tried to run some diagnostics on the micrphones using the phone's Service menu (accessible by dialling *#*#7378423#*#*), and these tests showed that both microphones were working perfectly.

I have updated the phone to the latest software version (14.3.A.0.757) and this made no difference.

I booted the phone in "Safe Mode" and the problem did not go away. i.e. When I placed a normal phone call into Speaker Mode the other party could only hear noise.

I have tried using the speaker phone with "Microphone noise suppression" turned on and off - and this made no difference.

Can someone from Sony please comment on this issue? It sounds like it affects a significant number of users.

Re: speaker phone problem!!!

Mimi276 — Sat, 07 Jun 2014 11:38:51 GMT

EXACT same problem since day 1

i wonder when will Sony acknowledge this issue?!?!?!?!

Re: speaker phone problem!!!

Starlith — Sun, 08 Jun 2014 08:15:38 GMT

Has anyone tried a different z1c because I'm having the same problem.

Re: speaker phone problem!!!

mlcoz — Sun, 08 Jun 2014 12:32:20 GMT

I got a replacement z1c and the problem is not present on the replacement. It seems to be a common fault, though, based on the number of people reporting it.

Re: speaker phone problem!!!

bazcadger — Thu, 03 Jul 2014 15:05:55 GMT

We are also getting the same problems. When the z1 compact is called and on loudspeaker the other end always hears background noise and echoing and really hard to hear properly, but when taken off loudspeaker there is no problems.

We called using Hangouts video call and consistantly the other end kept hearing all there background noise and any noises brushing the microphone at there end or someone passing through a door and more annoyingly every word they said was repeated.

Really good phone but this is a niggeling problem!!!

Re: speaker phone problem!!!

franksxv — Fri, 29 Aug 2014 08:05:43 GMT

The Solution for me. Had the same problem, when i turned the equalizer in even mode NOT normal, everything worked just perfect.