topic Re: broken screen in XPERIA archive

broken screen

peta94 — Thu, 06 Feb 2014 17:01:27 GMT

Hi just wondering if anyone can help me ASAP my screen on xperia z1 is broken and touch screen does not work I have a replacement coming but I want to get my data off the phone or at least reset before sending it back. As the phone is pass code locked I cannot enter code to connect to computer is there anyway around this.

Re: broken screen

_alexdon_ — Thu, 06 Feb 2014 17:03:30 GMT

No,you cannot do anything if the touchscreen does not work.If you try to repair,you will lose internal data anyway...

Re: broken screen

peta94 — Fri, 07 Feb 2014 01:34:12 GMT

Can I somehow just factory reset it to wipe data

Re: broken screen

Hampus — Fri, 07 Feb 2014 10:22:15 GMT

The only tip I have is by using an OTG-adapter where you can connect a mouse and open your phone from here. Thereby, you can make the needed changes by removing the pattern lock for example or perform a back up in the pre-installed back up & restore application.

Note: In order for this solution to work, you need to be able to activate your screen by pressing the ON/OFF button.

When you send your unit to a service center, your data will be wiped at the service center. But if you want to reset your unit on your own, I suggest that you perform a software repair on your unit via Update Service:
http://www.sonymobile.com/global-en/tools/update-service/
Download and install SUS, follow the instructions that appear.

Re: broken screen

Bae84 — Sat, 28 Jun 2014 18:17:01 GMT

Thank you Hampus (Sony Xperia Support)

Your comment really helped me!