topic Re: My Z1 screen has colorful lines in XPERIA archive

My Z1 screen has colorful lines

yuta — Sat, 28 Dec 2013 03:16:39 GMT

Hi guys. So I bought my Z1 a week ago and it was running fine until today at work. I pressed the unlock button and it was just a black screen. The backlight is on, and after a couple seconds the screen turns in to a bunch of vertical colored lines! Upon further inspection everything on the phone BUT the screen was functional. Seeing that I couldnt restore it to the factory settings through the phone, since the screen is messed up, I used the SUS to get it to the latest update. The update finishes, and I power on my Z1 and it does the same thing again. So I'm wondering if theres a fix for this I can try on my own, or if Sony can do anything for me. Help!!! Thank you!!

( I also tried hard resetting before i updated. I'm just so sad because I liked the phone a lot.)

Re: My Z1 screen has colorful lines

alexrx — Sat, 28 Dec 2013 03:44:20 GMT

Hi there,

Looks like you've already done everything you can.

Take your phone to the nearest Sony´s repair center for further examination, because your phone is under warranty.

Cheers.

Re: My Z1 screen has colorful lines

yuta — Sat, 28 Dec 2013 04:56:29 GMT

I bought it on eBay, so it shipped from Singapore. Does that change anything?

Re: My Z1 screen has colorful lines

alexrx — Sat, 28 Dec 2013 05:10:19 GMT

Probably not, but contact your local "Xperia care" for more informations.

http://www.sonymobile.com/global-en/support/contact-us/

I wish you luck.

Re: My Z1 screen has colorful lines

venkatxperiazr — Sat, 28 Dec 2013 07:47:07 GMT

yes same colourful lines problem was on my xperia zr too

Re: My Z1 screen has colorful lines

Sophia — Sat, 28 Dec 2013 08:02:05 GMT

At that time, there maybe something wrong with your phone's hardware, you can take it to a service center to check, then buy another touch screen new yourelf or send it to the store under the warrenty. And if your phone had the globle warrenty, you can take it to the service center your country.

Re: My Z1 screen has colorful lines

yuta — Sat, 28 Dec 2013 19:47:34 GMT

So I called Sony, and everythin went great until I needed to give my IMEI number which was inaccessible because I threw away the box, and the screen is not functional T_T. I'm just going to take it to a local phone repair shop and pay a crazy price. Thank you guys!!

Re: My Z1 screen has colorful lines

alexrx — Sun, 29 Dec 2013 01:11:14 GMT

Hi yuta,

Quote from user guide:

detach the cover of the micro SIM card slot
place a fingernail under the right or left edge of the label tray, then drag the tray outwards to view your IMEI number

There is your IMEI (15 digits).

http://userguide.sonymobile.com/referrer.php?region=gb&product=xperia-z1#!IMEI-number.html