topic Re: EU GUARANTEE FOR AN HARDWARE PROBLEM in XPERIA archive

EU GUARANTEE FOR AN HARDWARE PROBLEM

davide_xperia — Mon, 09 Dec 2013 10:14:15 GMT

Hi,

My Xperia z1 is very good, except in one thing.
It has a vibration issue: sometimes instead of vibrate it produce a sort of squeak. I tried a reset ecc but nothing changed. I think it s an hardware problem.
Now, I ve purchased my phone online, in an Italian store ( I live in Italy Turin), with the EU guarantee.
What I have to do? How can I send it to guarantee? Is there a Sony service center near Turin?

Thank you!

Re: EU GUARANTEE FOR AN HARDWARE PROBLEM

Hampus — Mon, 09 Dec 2013 10:21:10 GMT

My suggestion is that you contact your local support team to get information regarding nearest service center and how you should proceed in this case:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: EU GUARANTEE FOR AN HARDWARE PROBLEM

davide_xperia — Mon, 09 Dec 2013 11:37:18 GMT

That you!

I ve already sent an email regarding my case.
I ll wait for an answer...

Thanks again