topic Something wrong with internal storage? in XPERIA archive

Something wrong with internal storage?

Roti — Wed, 05 Feb 2014 15:41:43 GMT

Okay, it shows that pictures and videos take up 500 something MB in the internal storage, even though there are none, next pic explains it,

Re: Something wrong with internal storage?

_alexdon_ — Wed, 05 Feb 2014 15:56:29 GMT

You cannot move apps to sd,that is why the button is greyed out.Try settings-apps-all-media storage,clear data and force stop,to reset the media counter.

Re: Something wrong with internal storage?

Roti — Wed, 05 Feb 2014 15:59:38 GMT

Uhm, i want to clear out the photos and videos, they are not apps so i should be able to transfer them. But there are no videos and pics when i check the internal storage manually, i wanna know whats causing the internal storage to show that 511 MB has been taken by pics and clips. All my photos and videos are in the SD card. Thanks for replying though.

Re: Something wrong with internal storage?

_alexdon_ — Wed, 05 Feb 2014 16:01:59 GMT

You should try that option I have given you,if you wish.Just restart the phone after.

Re: Something wrong with internal storage?

Roti — Wed, 05 Feb 2014 16:07:24 GMT

I tried it 3-4 min ago, still the same problem. Thanks for the reply

Re: Something wrong with internal storage?

_alexdon_ — Wed, 05 Feb 2014 16:08:22 GMT

Do you have a file explorer on your phone?Maybe there are some files which are not included in the media.

Re: Something wrong with internal storage?

Roti — Wed, 05 Feb 2014 16:11:49 GMT

Yes, i used ES File explorer to double check the storage for any files or media that i may have been missing out,

Re: Something wrong with internal storage?

_alexdon_ — Wed, 05 Feb 2014 16:13:06 GMT

Are you willing to try a software repair in order to fix this?It will erase all your phone memory.

Re: Something wrong with internal storage?

Roti — Wed, 05 Feb 2014 16:15:57 GMT

To be honest, this is not the first time. I have erased my phone's memory twice already, but the fix was temporary. After a while it came back to it's original size or larger. I have no reason to not try it again though, but i would just be costing my self more time as i know it won't work. i appreciate your help .

Re: Something wrong with internal storage?

_alexdon_ — Wed, 05 Feb 2014 16:39:24 GMT

If you are so sure it does not work,do not repair.What have you used last time?PCC or SUS?

Re: Something wrong with internal storage?

Roti — Wed, 05 Feb 2014 17:11:31 GMT

Sorry for the late reply, i used both of them.

Re: Something wrong with internal storage?

_alexdon_ — Wed, 05 Feb 2014 17:15:02 GMT

And still nothing?I think you should either wait for 4.3(that might take some time),or visit a nearby sony centre for a quick check.

Re: Something wrong with internal storage?

Roti — Wed, 05 Feb 2014 17:30:08 GMT

Nope still nothing, i guess i should wait for the "promised" 4.3 update, i would like to know if others are having the same problems. Thanks a lot for your help alexdon.

Re: Something wrong with internal storage?

_alexdon_ — Wed, 05 Feb 2014 17:32:40 GMT

You are welcome.

Re: Something wrong with internal storage?

dm84 — Wed, 05 Feb 2014 17:32:59 GMT

you need to go into files and delete all the picture cache and temp for the pics

Re: Something wrong with internal storage?

Roti — Wed, 05 Feb 2014 17:59:52 GMT

Could you give the steps for that?

Re: Something wrong with internal storage?

_alexdon_ — Wed, 05 Feb 2014 20:01:23 GMT

You should be able to find thumbnails folder in internal memory.Check it,see if it has something in it.

Re: Something wrong with internal storage?

dm84 — Wed, 05 Feb 2014 20:36:00 GMT

my best advice would be connect to computer > internal storage >DCIM>Thumbnails worked for me