topic Re: Sony Support in XPERIA archive

Sony Support

3rddoor — Mon, 09 Dec 2013 09:37:28 GMT

I have sent my phone is for repairs, it was return still not functioning properly, so I have sent the phone in for repair again. I am going to to be away for a while and asked to have the phone back before I go. I have asked if there is any way to get it back and the stock response is 'unfortunately we are unable to guarantee that, sorry'. I would have expected that there are ways, courier instead of post. The repair centre has displayed that my phone has been awaiting final testing for 3 days. If I dont get it back in time I will have to buy a new phone. This seems crazy that nobody is willing to help.

Re: Sony Support

Johan — Mon, 09 Dec 2013 09:50:42 GMT

I'm sorry to hear that.
I suggest that you raise this with your local support team to check status and how to proceed with this in the best possible way.
Local support.

Re: Sony Support

3rddoor — Mon, 09 Dec 2013 09:55:29 GMT

I have already and the answer was:

"Sorry you feel that way, but we would not be able to guarantee that we would be able to return a phone by a specific date. There would not be anything further I would be able to advise I'm afraid."

Stock answers that give no help! Lots of "sorrys" but no flexiblilty like suggesting a courier could be organised to speed things up.

Re: Sony Support

YauYin — Mon, 09 Dec 2013 14:16:39 GMT

If your phone is not functioning properly, you should try to use flashtool. http://developer.sonymobile.com/services/flash-tool/

You will have to download :

1. Flashtool - http://developer.sonymobile.com/services/flash-tool/

2. 4.1.b.0.587 kernel - http://www.4shared.com/file/UkWY6V8K/ST18i_41B0587_Kernel.html

Well, all the instructions to this came from this:

http://forum.xda-developers.com/showthread.php?t=2118343

I know this may seem out of topic but it helped me alot when my phone got stuck in the logo startup.