topic Re: Screen input without touching in XPERIA archive

Screen input without touching

jazz1237 — Thu, 26 Dec 2013 18:29:34 GMT

On a brand new Xperia V, when opening up an application, it randomly goes back to the home screen, and it continues clicking as if the touchscreen was still sending signals. Then, if I try to touch it, it does not respond. I have uploaded a video so you can see what I mean: http://www.youtube.com/watch?v=LFPQlECzOBo -totally random stuff and unuseable.

This is a brand-new, just unwrapped phone with no extra applications installed. Tried repairing using sony bridge but it did not work. Do I have any other option apart from returning it?

Re: Screen input without touching

NazerschoN — Thu, 26 Dec 2013 18:43:41 GMT

I have the same problem. Any tips? Can I fix it by myself?

Re: Screen input without touching

_alexdon_ — Thu, 26 Dec 2013 20:53:05 GMT

It seems software issue.You tried to repair and it did not change anything or you could not repair?

Re: Screen input without touching

jazz1237 — Fri, 27 Dec 2013 10:18:58 GMT

Hi, Yes I tried repairing it but nothing changed.

Re: Screen input without touching

_alexdon_ — Fri, 27 Dec 2013 10:28:55 GMT

Contact a sony service,pay them a visit.

Re: Screen input without touching

NazerschoN — Fri, 27 Dec 2013 18:10:56 GMT

Yeah, so only Sony Store can fix it? :C Jazz tell us what thay do if u go earlier to them than me

Re: Screen input without touching

_alexdon_ — Fri, 27 Dec 2013 19:18:09 GMT

Of course only a service can fix it THE RIGHT WAY.You can also change a digitizer,but after a tutorial,which may go wrong.

Re: Screen input without touching

NazerschoN — Fri, 27 Dec 2013 21:27:48 GMT

But I got this phone three days... SO BAD LUCK...

Re: Screen input without touching

_alexdon_ — Fri, 27 Dec 2013 21:31:14 GMT

So the phone is still covered by warranty,right?Take them the phone,you have no cost anyway.See what they say.

Re: Screen input without touching

NazerschoN — Sat, 28 Dec 2013 08:59:55 GMT

Yeah, but should i go to Sony Store or to the place where i have bought it? (Whatever it's brand-ner phone)

Re: Screen input without touching

_alexdon_ — Sat, 28 Dec 2013 09:02:47 GMT

It depends on where your warranty is,if you have sony warranty,you could go to sony,if not,go where you bought the phone.

Re: Screen input without touching

NazerschoN — Sat, 28 Dec 2013 14:45:03 GMT

So I bought Sony product and I dont have warranty for it because of buying it in normal shop? Crazy...

Re: Screen input without touching

_alexdon_ — Sat, 28 Dec 2013 20:02:53 GMT

It depends on the shop,of where the shop gave your warranty.The shop may have given you warranty to one of their services,not sony.

Re: Screen input without touching

kwiatek1 — Sun, 29 Dec 2013 12:49:11 GMT

You should go to the shop, where you buy this phone,they send to service, this is problem sony, not your and they must repair for free,without money.

Re: Screen input without touching

xPeriaVNewUser — Tue, 31 Dec 2013 02:54:30 GMT

I have the exact problem and I just bought it 3 days ago. The Sony Center does not open until the end of the holidays. The new phone is useless until then.

Re: Screen input without touching

jazz1237 — Tue, 31 Dec 2013 17:25:34 GMT

I made another video with DevMode on and tracking screen inputs:

http://www.youtube.com/watch?v=R0DthcH0Yoc

It seems like its a hardware issue and the digitizer is indeed acting up so its definitely a case of bad QC on Sony's part.

I got this from an online store so will be shipping it back and insist on a replacement.

Re: Screen input without touching

NazerschoN — Wed, 08 Jan 2014 16:47:03 GMT

My problem is solved. I just sent it back to the place where i bought it and i got brand-new Xperia:) It tooks about a week, but new phone is in my hands right now.

Re: Screen input without touching

_alexdon_ — Wed, 08 Jan 2014 17:13:21 GMT

I am happy for you.

Re: Screen input without touching

xPeriaVNewUser — Thu, 16 Jan 2014 08:33:35 GMT

Wish I could have changed my xperia phone like you did. It's gonna be a while till I hear from the service center about the status of my phone. So depressing!