topic Re: Touch not responsive when connected to usb or wall charger in XPERIA archive

Delay Delay and Delay

Harsh1412 — Tue, 14 Jan 2014 19:57:25 GMT

I have brought my phone on 19/11/2013
After a day my phone's touch was not working when i connect it to the charger.
After a day i have gone to the service center they took my phone on that day and returned a new phone of same model on 2/12/13.
That phone was also having the same problem so i have again gave the phone to the service center on the next day.
Months have been passed and still they are not able to return me a new handset.
I have called to the service center 100 times they all say your new phone will return in 4-5 days but still on this day 15/1/2014 they are not able to return the phone.
And saying your phone is under process and will be delivered in few days.
they say it every time i call them.
I have not even used my phone for a single day.
I brought the phone for Rs. 21,600

This is the JOB SHEET NUMBER they gave me.

d113120700701

This is the phone number they told me to contact when i want to ask about my phone.

9044723322

They are not giving my phone they are not giving my money back they are not able to do anything.

I want a full compensation for the delay and i want my money back.

Or another model of Sony Xperia but not SP because i dont want do go again if the handset will again malfunction.
Tell me what should i do?

Touch not responsive when connected to usb or wall charger

Harsh1412 — Tue, 19 Nov 2013 17:19:00 GMT

I just brought the phone and when i connect to the usb or wall charger the touch is not responsive.

Yes i am using the data cable which is provided in the box.

Any solution or should i return the phone?

Re: Touch not responsive when connected to usb or wall charger

Uliwooly — Tue, 19 Nov 2013 17:27:12 GMT

http://talk.sonymobile.com/t5/Xperia-SP/Sony-xperia-Sp-touchscreen-problem/m-p/381387/highlight/true#M2880

Re: Touch not responsive when connected to usb or wall charger

Harsh1412 — Tue, 19 Nov 2013 17:30:19 GMT

Is this problem is fixable?

Should i update or change my phone? or visit repair center?

Re: Touch not responsive when connected to usb or wall charger

Uliwooly — Tue, 19 Nov 2013 17:31:07 GMT

repair your phone first, if that doesn't work then take it to a Sony repair center

Re: Touch not responsive when connected to usb or wall charger

Harsh1412 — Tue, 19 Nov 2013 17:35:54 GMT

Just tell me the problem is fixable or not?

If not i will change my phone.

Re: Touch not responsive when connected to usb or wall charger

XFREAK — Tue, 19 Nov 2013 18:14:02 GMT

@uliwooly, the only solution for all these loads of complaints is a stable update. I am not against anyone, but there is no point in making a phone with strong hardware and present it with a software that is full of bugs

I joined this forum so that I can get new informations and share whatever I know; but it turned out totally different.

No thread is there where you all people simply say update your phone via blah blah links or take it to service centre.

I am just waiting for 4.3 and have stopped posting all my XSP problems.

Re: Delay Delay and Delay

Uliwooly — Tue, 14 Jan 2014 20:01:21 GMT

Contact Sony directly

http://www.sonymobile.com/global-en/support/contact-us/

Re: Delay Delay and Delay

Harsh1412 — Tue, 14 Jan 2014 20:03:50 GMT

Done that. They said they cant do anything its a DOA case.

They told me to contact Service Center.

And the Serive center told me to contact Hotline.

Done that.

They Do nothing.

Re: Delay Delay and Delay

randomlyhere — Wed, 15 Jan 2014 02:23:16 GMT

I'm also having the same problem harsh. When my phone is connected to charger then it behave very awkwardly and automatically any thing start working.

it happen only few time with me when my charger is connected via inveter.

please help me out

Re: Delay Delay and Delay

Sam — Wed, 15 Jan 2014 04:15:53 GMT

@Harsh1412 - Do you have an SR number from any escalation you have raised with the contact centre that you can send through to me so that I may escalate this for you?

@randomlyhere - Have you tried charging through more than one point c=and are you using an original charger as the problem you have described is often due to a voltage problem interfering with the touch screen?

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Re: Delay Delay and Delay

Harsh1412 — Wed, 15 Jan 2014 15:09:50 GMT

What SR Number?

If your asking for documents ,recipts or Job Sheet, Yes i have them.

What you need?

Re: Delay Delay and Delay

yacob89 — Wed, 15 Jan 2014 15:31:11 GMT

Dude, everyone have the same touch screen problem when connected to charger. Service centre won't fix this problem.

They won't be able to return with new handset, simply because every single xperia sp device have the same problem.

I also have the same problem.

Re: Delay Delay and Delay

Harsh1412 — Wed, 15 Jan 2014 15:38:52 GMT

If you also have the same problem then why are you compromising?

Did you actually paid for the phone or yours was gifted?

I have paid 21 Thousand Rupees for this product and i wont accept a damaged product released by sony.

Re: Delay Delay and Delay

Sam — Thu, 16 Jan 2014 01:48:16 GMT

@Harsh1412 - The SR number is a reference created by the Xperia Care team whenever they are contacted and is generally provided as a reference. If you did not get one then I would advise contacting them back regarding the issue and if you get the same result please request and SR so that I can escalate this for you.

Re: Delay Delay and Delay

Harsh1412 — Thu, 16 Jan 2014 18:13:20 GMT

@sam

This is the JOB SHEET NUMBER they gave me.

d113120700701

Re: Delay Delay and Delay

Sam — Thu, 16 Jan 2014 22:36:50 GMT

I’m sorry you may have misunderstood what I meant. I require a reference from when you spoke with the actual Sony Xperia Care team, not the repair agent. If you have not already contacted them regarding this then as above please do so.

Re: Delay Delay and Delay

Harsh1412 — Sat, 18 Jan 2014 16:58:02 GMT

@SAM

you know sam what i am going to do?

I am going to file a complaint against sony if i didnt get my phone on monday.