topic Re: Smartwatch 2 will not connect to galaxy note 3 in XPERIA archive

Smartwatch 2 will not connect to galaxy note 3

dazzer1969 — Wed, 25 Dec 2013 19:52:05 GMT

Having received my smartwatch 2 for Christmas, I am very disappointed to find it will not connect to my Samsung galaxy note 3 android phone, comes up with the following -

Different certificates of host app and smart connect. host app cannot start.

I have used SUS which has update the watch software but still the same issue with the smartwatch 2 software.

Any ideas? Before I return my £130 ornament to Sony.

Re: Smartwatch 2 will not connect to galaxy note 3

Uliwooly — Wed, 25 Dec 2013 20:09:44 GMT

Install SmartConnect on your Galaxy note 3

https://play.google.com/store/apps/details?id=com.sonyericsson.extras.liveware

Re: Smartwatch 2 will not connect to galaxy note 3

dazzer1969 — Wed, 25 Dec 2013 20:16:33 GMT

Sorry due to my frustration with another piece of tech not working correctly, I haven't explained fully.

I have downloaded smartconnect several times.

I have connected the watch via Bluetooth, which seems fine, it comms with smart connect and asks to have the smart watch 2 app dowelled to my phone which I have done several times.

Its when it comes to try and connected with the smartwatch 2 app that I get the fore mentioned message.

Thanks.

Re: Smartwatch 2 will not connect to galaxy note 3

Uliwooly — Wed, 25 Dec 2013 20:30:23 GMT

That's quite odd, try this

on the SW2 > settings > reset smartwatch

then try to pair it through NFC

Re: Smartwatch 2 will not connect to galaxy note 3

dazzer1969 — Wed, 25 Dec 2013 20:39:09 GMT

I can't access the the SW2 settings it just sits there with the download smartwatch to to my phone icon. I've tried resetting the watch by holding the off button for 15 seconds, this has no affect.

Thanks for trying to help, this is a bit of a sod LOL.

Re: Smartwatch 2 will not connect to galaxy note 3

Uliwooly — Wed, 25 Dec 2013 20:57:25 GMT

I had the same issue and this is what I did

phone > smartconnect > smartwatch 2 > settings > unpair > voila

Re: Smartwatch 2 will not connect to galaxy note 3

Chc — Wed, 25 Dec 2013 21:01:19 GMT

Same here. Apparently it's a problem with latest update of smart connect, I use Bq aquarists 5. Watch won't pair, after a second or so it leaves the paired list. It's completely useless just screen freezes at download screen. I want to use my Christmas present so Sony HAS TO fix this NOW. or money back. I have many Sony products and very angry with this brand now.

Re: Smartwatch 2 will not connect to galaxy note 3

dazzer1969 — Wed, 25 Dec 2013 21:02:12 GMT

To much christmas food i think, id ont quite understand that sequence?

Is this how i connect the watch or the sequence i go through on the phone?

cheers

Re: Smartwatch 2 will not connect to galaxy note 3

Uliwooly — Wed, 25 Dec 2013 21:23:12 GMT

Through the phone

You can check on your phone settings > bluetooth and unpair it

Re: Smartwatch 2 will not connect to galaxy note 3

dazzer1969 — Wed, 25 Dec 2013 21:25:23 GMT

Just to be clear what's happening for me -

Connect phone - works with Bluetooth or NFC

Then asks for smart connect app (if I have it installed or not)

Download app or start it - phone shows within the app and asks for smartwatch 2 app

Download the app says smartwatch 2 connected to smartwatch 2 app

But the watch screen freezes at the download smartwatch app to the phone image (app is installed fine)

I've tried removing/ resetting/ disconnecting several ways and different ways of the above.

Also updated the watch firmware using SUS.

Any help appreciated, Thanks.

Re: Smartwatch 2 will not connect to galaxy note 3

Uliwooly — Wed, 25 Dec 2013 21:38:04 GMT

Is it possible to attempt to pair it with another phone, just to double check that the SW2 its working properly

Re: Smartwatch 2 will not connect to galaxy note 3

dazzer1969 — Wed, 25 Dec 2013 21:57:13 GMT

I will see if i can try this tomorrow, cheers.