topic Re: Xperia Neo L stopped working in XPERIA archive

Xperia Neo L stopped working

messed_up — Mon, 03 Feb 2014 12:14:51 GMT

My Xperia Neo L has stopped working on it's own. I cant switch it on for 5days now. How do I recover my Phone?
I had factory resetted my phone a few days back as it was showing the message "unfortunately google.com.apps has stopped working" and i wasnt able to make calls/send texts or use any other applications.
Please help

Re: Xperia Neo L stopped working

_alexdon_ — Mon, 03 Feb 2014 12:16:28 GMT

If you connect to wall charger,can you turn it on?

Re: Xperia Neo L stopped working

messed_up — Mon, 03 Feb 2014 12:22:56 GMT

No! but when the power button is pushed it vibrates and the words sony flashes for a few sec and then the word xperia like it does everytime we switch on our phone. But in my case these 2words keeps on popping up on the screen over and over again until I pull out the battery

Re: Xperia Neo L stopped working

_alexdon_ — Mon, 03 Feb 2014 12:23:56 GMT

I suggest you charge for 1 hour,download sony update service and attempt a repair.

Re: Xperia Neo L stopped working

messed_up — Mon, 03 Feb 2014 12:27:42 GMT

okay.
can you give me the link of sony update service and tell me the process of repair please? thank you so much

Re: Xperia Neo L stopped working

_alexdon_ — Mon, 03 Feb 2014 12:30:57 GMT

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia Neo L stopped working

messed_up — Mon, 03 Feb 2014 12:52:19 GMT

It says Installer integrity check has failed.

Re: Xperia Neo L stopped working

_alexdon_ — Mon, 03 Feb 2014 12:55:37 GMT

So you cannot install SUS?

Re: Xperia Neo L stopped working

messed_up — Mon, 03 Feb 2014 12:58:28 GMT

what's SUS?? 😕

Re: Xperia Neo L stopped working

_alexdon_ — Mon, 03 Feb 2014 13:01:02 GMT

Sony update service,I have given you that link.Did you download and try to install?

Re: Xperia Neo L stopped working

messed_up — Mon, 03 Feb 2014 13:08:55 GMT

I downloaded the file twice but when I clicked the file after successful download there was a pop up msg saying:
"Installer integrity check has failed. Common causes include incomplete download and damaged data. Contact the installer's author to obtain a new copy"

Re: Xperia Neo L stopped working

_alexdon_ — Mon, 03 Feb 2014 13:11:08 GMT

What windows do you have?Try to download sony update service from another location,see if the same comes up.

Also,take a look here.

Re: Xperia Neo L stopped working

messed_up — Mon, 03 Feb 2014 13:16:07 GMT

XP. alright

Re: Xperia Neo L stopped working

_alexdon_ — Mon, 03 Feb 2014 13:17:16 GMT

Keep us updated.It could be an issue with the download...

Re: Xperia Neo L stopped working

messed_up — Mon, 03 Feb 2014 15:47:58 GMT

Heyy!! thank you soo much I installed the updates and my phone is working again!

Re: Xperia Neo L stopped working

_alexdon_ — Mon, 03 Feb 2014 15:55:30 GMT

You are mostly welcome.