topic Re: Touchscreen freeze in XPERIA archive

Touchscreen freeze

callofjuarez — Fri, 06 Dec 2013 08:17:57 GMT

İ cant understand this issue.When i put on table my phone, if this area cold or little bit cool phone touchscreen freeze ! Cold area i think great for technolocig devices but i cant understand this phone ! Every time diffrent problem i m so bored this

Re: Touchscreen freeze

Hampus — Fri, 06 Dec 2013 09:49:45 GMT

It depends on how cold it is. The phone is not designed to work below -10°C or above +45°C.

If the temperature is not below -10°C, I suggest that you perform a software repair via SUS:

www.sonymobile.com/global-en/tools/update-service/

Should the problem still persist, you can contact your local support team to get information about nearest service center so a technician can examine your unit:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Touchscreen freeze

eehadi — Fri, 03 Jan 2014 11:47:48 GMT

I have the same problem, how can I fix it? I can't use my phone outside (and sometimes inside) unless I restart it but it work only for some seconds in cold weather, the cold weather I mean is about 0 degree centigrade.

Re: Touchscreen freeze

sigulda1 — Tue, 25 Mar 2014 10:37:57 GMT

I have the same issue. Everything is fine and working. But if I leave the phone overnight in my cold bedroom (~5°C) the touchscreen stops working.

After the phone being in a warm room for a while a reboot solves the issue.