topic Re: camera stopped working in XPERIA archive

camera stopped working

tmaar — Tue, 24 Dec 2013 10:01:37 GMT

Suddenly over a night sleep, my camera stopped working. It says in dutch: camera gestopt. It doesnt even goes to the camera view. I gave It a hard reset, doesnt worked. Who can help me?

Re: camera stopped working

Alexander1 — Fri, 27 Dec 2013 15:29:45 GMT

If you have an SD card in the phone, try to remove it and try again.

If the problem persists, start your phone in safe mode to see if the problem may be related to any 3rd party app installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the problem persists in safe mode I suggest that you repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > "Repair phone".

Re: camera stopped working

tmaar — Sat, 28 Dec 2013 14:37:56 GMT

Thanks for your help. Unfortunality none of the above helped. I still have this problem. Who can help me further?

Re: camera stopped working

tmaar — Sat, 28 Dec 2013 16:41:23 GMT

Just went to the store where i bought my mobile phone. Probably had the phone on the 16th of december a update and broke my screen on the 17th of 18th. When I got my phone back the camera didn't work anymore. It is not possible that the camera broke down when the screen was repaired right?

Anyway: Since i repaired it by another shop then where i bought it, sony will probably say that i lost my guarantee.

Please, I hope someone will have a solution...

Re: camera stopped working

Alexander1 — Thu, 09 Jan 2014 14:31:17 GMT

In that case I suggest that you have your phone examined by an authorized service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/