topic Help My Sony Xperia M dual hanged and i cannot touch the screen in XPERIA archive

Help My Sony Xperia M dual hanged and i cannot touch the screen

Ruthified — Sun, 02 Feb 2014 06:40:30 GMT

I received a new xperia m dual from qatar and then I opened the box and turned the mobile on, but I noticed that it is not working fast so i restarted the mobile phone but now I inserted my sim card and after I turn it on, i cannot touch the screen already. I tried to remove the battery while the phone is still on since I cannot turn it off because I cant touch the screen. but it doesnt work. I tried to contact service centers here in the philippines but I cant reach them and when I went to one retail center for sony, they told me that if I let them check my phone, they will charge me because it is not covered by the warranty since the phone is bought in qatar

Re: Help My Sony Xperia M dual hanged and i cannot touch the screen

Uliwooly — Sun, 02 Feb 2014 07:00:47 GMT

Press & hold power & volume up for 10 seconds > charge it for 1 hour > repair your phone with SUS or PCC

Re: Help My Sony Xperia M dual hanged and i cannot touch the screen

Uliwooly — Sun, 02 Feb 2014 07:01:57 GMT

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Help My Sony Xperia M dual hanged and i cannot touch the screen

Ruthified — Sun, 02 Feb 2014 07:08:15 GMT

thank you i will try this