topic Re: Proximity sensor issue on Xperia SP in XPERIA archive

Proximity sensor issue on Xperia SP

grizac — Mon, 23 Dec 2013 12:17:28 GMT

I have a problem with the proximity sensor from day 1:
- Proximity sensor registers an object in proximity when it shouldn't.
Results:
- As soon as a call is made/answered the screen turns off - does not turn on again.
- Diagnostic test shows that sensor is "always on"
Observations:
- When pointing sensor to direct sunlight sensor will change to "off". When it is pointed away it goes "on" again
- After wiping vigorously problem sometimes stops - sensor works properly for a while.
- After reboot sometimes problem is temporarily resolved.
- I am not using screen protector.
- I am using latest edition of firmware from SEUS.
- Reinstalled latest FW from SEUS (factory reset) - problem persists.

Re: Proximity sensor issue on Xperia SP

_alexdon_ — Mon, 23 Dec 2013 12:26:45 GMT

Take your phone to a sony service,you have followed all the steps for repairing or factory resetting.

Re: Proximity sensor issue on Xperia SP

Jake-SonyXperia — Mon, 23 Dec 2013 23:49:53 GMT

If you have a case on the phone, I suggest removing it and testing as well. Failing that as stated by Alexdon getting the handset to a service centre would be the best way to proceed.

I have supplied a link below, this will allow you to find correct region contact details.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Proximity sensor issue on Xperia SP

bikeman1 — Wed, 04 Mar 2015 18:56:22 GMT

I have the EXACT same problem on my Xperia SP. Erratic performance of sensor, often fails to turn off and stays black after a phone call. Will briefly work correctly after vigorously wiping to the sensor. Very frustrating. What is the quickest way to fix this??