topic Re: Locked out :( in XPERIA archive

Locked out :(

Lyanna — Fri, 20 Dec 2013 19:48:51 GMT

Hi my son has the Xperia sp and has forgot the 4 digit code to unlock it please help

Re: Locked out :(

_alexdon_ — Fri, 20 Dec 2013 21:18:20 GMT

Unlock code for the SIM or unlock code for the phone?If it is for the phone,connect with SUS and repair.

Re: Locked out :(

Jake-SonyXperia — Tue, 24 Dec 2013 00:08:00 GMT

Please use the link below to download PC Companion and perform a repair to remove the lock.

http://www.sonymobile.com/global-en/tools/pc-companion/

To repair the phone software

1. Install PC Companion on a Windows PC from Support

2. In PC Companion, under Support Zone and click Start.

3. Under Phone Software Update, click Start.

4. Click repair phone.

5. Follow the on-screen instructions.

Re: Locked out :(

Surreylad — Tue, 07 Jan 2014 23:59:30 GMT

Same problem here. I set a 4 digit pin to lock my new Xperia SP and it now won't accept the pin. It is definitely the one I set but it has locked me out. I tried the approach highlighted above but the PC Companion will not recognise the phone unless it is unlocked. Any other ideas?

Re: Locked out :(

_alexdon_ — Wed, 08 Jan 2014 00:03:19 GMT

Sony update service,repair and remove the lock.

Re: Locked out :(

Latte — Wed, 08 Jan 2014 00:03:52 GMT

Did you try with Pc Companion or Sony Update Services? Or just tried with Pc companion?

Re: Locked out :(

Surreylad — Wed, 08 Jan 2014 01:02:56 GMT

I downloaded SUS but Xperia Sp was not one of the listed handsets in the menu for support?

Re: Locked out :(

Surreylad — Wed, 08 Jan 2014 01:59:39 GMT

Thanks so much guys. I found elsewhere on the forum that the reason that the Xperia SP wasn't showing in SUS was a Windows 8 issue. I found an older laptop running Windows 7, installed SUS and reinstalled the software as a repair, now I can get access to the handset. Thankfully I had already backed it up.

Re: Locked out :(

_alexdon_ — Wed, 08 Jan 2014 07:57:04 GMT

Good thing you did there,glad you are ok.You could have run sus in compatibility mode for W7.