Please help me! Is it a virus?

xp_v_wiki_123 — Tue, 07 Jan 2014 15:36:20 GMT

hello everybody!

My name is Wiki and i`m from Germany. So excuse me, my Englisch is not the best (?)... I hope you can understand and help me.

The Sony Xperia V is my first Sony-phone. I have it for two days and i have the following problem.

Overnight, i had my phone on. This morning, i wanted to lookup new messeges. But my phone don´t react to the on-button. The only thing that had worked, where the messeg-lamp (?) that all 5 seconds sparkled.

I don´t know what i coud do, so i removed the Akku(?) from the phone and it was working again.

Overday, i´m only using whats app! Suddenly in the eavening, my phone switched off and stardet alone again (?).

The first time, i ignore it. But that repeat oneself for ca. 4 times. The phone went warm and everytime, before it switched off, the display shimmers green...

When i woud turn it off with the butten, it stard alone again (?)... So i removed the Akku(?) from the phone again. Now the phone is refreshed and the Akku in it again and it is staiing out. When i woud turn it on, the process began from the beginnig...

I need help!! Is it a virus?

in front: Thank you!

Wiki

Re: Please help me! Is it a virus?

_alexdon_ — Tue, 07 Jan 2014 15:43:40 GMT

What is Akku,is it the charger?It is not a virus,you may go on for a software repair to be sure your phone will be clear after.

Re: Please help me! Is it a virus?

xp_v_wiki_123 — Tue, 07 Jan 2014 16:05:16 GMT

Yes..

How can i do this when my phone goes out and stard again by itself?

Re: Please help me! Is it a virus?

_alexdon_ — Tue, 07 Jan 2014 18:06:11 GMT

Reset to factory settings then.

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Please help me! Is it a virus?

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Re: Please help me! Is it a virus?