topic No one can hear me!! in XPERIA archive

No one can hear me!!

Williescotland — Sat, 30 Nov 2013 11:35:07 GMT

When I get a call I can hear them but they cant hear me. Please help?

cant hear the voice of the person when the incoming call is attending

Abhi_here28 — Wed, 14 Aug 2013 12:16:49 GMT

cant hear the voice of the person when the incoming call is attending. The volume is very very low. I can hear the voice only when I use handfree. Please any one can help me. Or is there is any setting in the phone which I have to update it.

Call issue on Sony Xperia SP

Call_Issue — Thu, 29 Aug 2013 05:31:18 GMT

I bought the phone from The Mobile store delhi on 18-Aug-2013

Since i have bought my xperia SP i have been facing lot of issues during calls. Sometimes the volumne of the caller goes so low that i cannot hear them, sometimes the clarity of the call is so bad that it becomes frustrating. Also the opposite person faces lot of problems hearing my voice. Majority of the complaints from callers are of lot of background noise coming from my end(even though i am sitting at my home with almost no sounds in the background) and very low voice or as if i am speaking from far behind. So basically neither i am able to hear the opposite voice clearly nor the person on the other end is able to hear me clearly. this is very frustrating. Another issue is i am not able to locate the Wi-Fi setup in my Laptop.

I had lot of expectation from sony before buying this device. Now i feel it would be better if i remain on my old smartphone Lenovo. That give me better sound quality and all the basic features ( e.g wifi support, sound quality, browsing easiness and battery capacity.)

Even i could not able to register the Sony Xperia SP on sony link with the detail which i got from the Mobile store.

Looking forward to hear the solution.

Re: Call issue on Sony Xperia SP

SatishAryan — Thu, 29 Aug 2013 06:25:33 GMT

try repairing the phone using sony pc companion or update the phone.

If problem persists take the phone to service center.

Also check signal strength of sim. Low signal strength may also cause call issues

Re: cant hear the voice of the person when the incoming call is attending

SteveHaywartd — Thu, 29 Aug 2013 20:37:33 GMT

see other threads on here - appears to be an issue Sony is ignoring.

Xperia SP problem with hearing the other person when making a call

holidays1 — Tue, 17 Sep 2013 19:32:08 GMT

I have just replaced my Xperia SP second one as when making calls or recieving them I cannot hear the other person speaking unless I put my speaker phone on?? I have checked my settings any help please??

Re: Xperia SP problem with hearing the other person when making a call

Uliwooly — Tue, 17 Sep 2013 19:56:35 GMT

repair your phone with SUS or PCC

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos

Re: Xperia SP problem with hearing the other person when making a call

Uliwooly — Tue, 17 Sep 2013 19:57:12 GMT

You can also test your phone

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

Don't forget to give Kudos

after upgrading to 12.0.A.2.254, cannot hear other party on the call

asifa — Mon, 30 Sep 2013 04:32:15 GMT

When I saw the upgrade for my xperia SP, I quickly installed it, as I was quite unhappy with the last upgrade. The update left my phone slow, the side power button required many pressing to activate my sleeping phone and touch was totall inactive when phone lynig flat.

However now after upgrade, I am unable to hear the other party's voice. It works fine on speaker. I have tried repairing the phone also. Still the same. Looks like I have to go to the service center now. Not even a year old phone.

I am pretty unhappy with the quality and software of this phone. Defnitely Sony will not be my next phone.

Thanks

Asif

Re: after upgrading to 12.0.A.2.254, cannot hear other party on the call

Simon2 — Mon, 30 Sep 2013 10:11:28 GMT

Hello Asif!

I have the same problem with the audio microphone.
I am only able to listen to people with the Viva Voce option (speakers) while receiving a phone call.

Did you manage to solve the problem? If so, how?

I think it is great to have this online service, so we can find solutions to problems in a faster way!

Thank you for the help you might be albe to give it to me.

Kind regards,

Simone Crimella

Re: Call issue on Sony Xperia SP

Eniomarques — Sun, 20 Oct 2013 21:08:31 GMT

Hi, I'm facing the same problem! Have you resolved it? Ive tried everything already.

Re: No one can hear me!!

Alexander1 — Mon, 02 Dec 2013 15:22:54 GMT

Have you restarted your phone?

Try to start your phone in safe mode to see if the problem may be related to any 3rd party app installed in your phone:.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

You can test the microphone using Xperia diagnostics:

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester&hl=sv

Re: No one can hear me!!

AdityaVyas — Mon, 16 Dec 2013 18:08:28 GMT

Turn of TTY and checkit...

Re: No one can hear me!!

Da3t0m0 — Thu, 19 Dec 2013 15:06:48 GMT

I had the same issue. Normal ear phone and mic not working when making or receiving calls.

Also I couldnt hear any music playing.

This is a software glitch and not hardware.

To fix it you need to follow these steps.

Plug in your headset into the audio jack. Play a music song and you will hear the music. Unplug it while its still playing and the song will pause automatically. Press play and the music will start playing on the loud speaker. Problem should be solved.

Then repeat this making a phone call. Call someone with the handsfree kit plugged in the audio jack. During the call unplug it and you will now be able to hear and speak without load speaker.

Its as though the software thinks you have something plugged in the audio jack bypassing the normal ear phone and mic.

Worked for me and hope this works for others.

Re: No one can hear me!!

mnhbanagare — Tue, 15 Apr 2014 03:15:13 GMT

it worked for me also

Thank you

Re: No one can hear me!!

hasbo — Wed, 11 Jun 2014 16:40:55 GMT

Xperia m2 I can hear people when they call but they cannot hear me unless I put them on speaker, really frustrating please can someone advise on how I fix this? Many thx

Re: No one can hear me!!

Alexander1 — Wed, 18 Jun 2014 14:39:37 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If you download Xperia Diagnostics from Google Play you are able to test the microphone to see if it works or not:

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester&hl=sv