https://community.sony.com.mk/t5/xperia-archive/no-replacement-of-a-defective-device-purchased-online/m-p/3155015#M328034 <P>Well, they HAVE to take it if you have a bill with valid VAT/TIN number.&nbsp;<SPAN style="line-height: 14px;">Even if its a rough handwritten bill, but has a VAT/TIN stamp of the dealer, it will work. You DO NOT even need to mention that you purchased it online. If your bill has valid VAT/TIN, still the service centre guys are not accepting, you can easily approach your local police station and file a complaint. Alternatively, you can approach consumer court as well.</SPAN></P><P>But before going anywhere, just check this information on your bill and verify VAT/TIN with the seller.</P><P>Reason: If VAT/TIN number is not present on the bill, it means its a gray market product, on which manufacturer warranty does not apply. Government has made it mandatory to all phone manufacturers to take bills only with valid VAT/TIN number, which implies the seller has paid VAT on that product.</P><P>Hope this helps.</P> Sun, 13 Oct 2013 09:02:36 GMT asj 2013-10-13T09:02:36Z https://community.sony.com.mk/t5/xperia-archive/no-replacement-of-a-defective-device-purchased-online/m-p/3155014#M328033 <P><SPAN>(I'm assuming that this is the forum for Sony's customer support).<BR /></SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>I purchased a Sony Xperia L from an online store. Within 3 days after receiving the delivery, the camera malfunctioned. I went to the service centre, and they told me that Sony does not replace devices purchased online. If this were purchased from a retail store, I could've had a shot at replacement.<BR />Firstly, I buy a Sony so that I don't have to visit the service centre; at least not in the warranty period. Next, I am disappointed to see that Sony has different arrangements with retail stores compared to online stores.</SPAN></P><P><SPAN>Please clarify your stand. I will be pursing action in the consumer court.<BR /></SPAN></P> Sun, 13 Oct 2013 06:52:53 GMT https://community.sony.com.mk/t5/xperia-archive/no-replacement-of-a-defective-device-purchased-online/m-p/3155014#M328033 RDADBHAWALA 2013-10-13T06:52:53Z https://community.sony.com.mk/t5/xperia-archive/no-replacement-of-a-defective-device-purchased-online/m-p/3155015#M328034 <P>Well, they HAVE to take it if you have a bill with valid VAT/TIN number.&nbsp;<SPAN style="line-height: 14px;">Even if its a rough handwritten bill, but has a VAT/TIN stamp of the dealer, it will work. You DO NOT even need to mention that you purchased it online. If your bill has valid VAT/TIN, still the service centre guys are not accepting, you can easily approach your local police station and file a complaint. Alternatively, you can approach consumer court as well.</SPAN></P><P>But before going anywhere, just check this information on your bill and verify VAT/TIN with the seller.</P><P>Reason: If VAT/TIN number is not present on the bill, it means its a gray market product, on which manufacturer warranty does not apply. Government has made it mandatory to all phone manufacturers to take bills only with valid VAT/TIN number, which implies the seller has paid VAT on that product.</P><P>Hope this helps.</P> Sun, 13 Oct 2013 09:02:36 GMT https://community.sony.com.mk/t5/xperia-archive/no-replacement-of-a-defective-device-purchased-online/m-p/3155015#M328034 asj 2013-10-13T09:02:36Z