topic data network issue in XPERIA archive

data network issue

loong — Fri, 25 Oct 2013 11:16:05 GMT

hi fellow Z1 users, I just have my Z1 for two weeks, and now I discovered sometimes it cannot connect to mobile network(3G), it happen when I switch off 3G for a period of time and when I switch it back on it cannot find any signal, I need to restart the phone to get 3G signal back, is it the software or hardware causing this? do I need to turn my Z1 in?
Sorry for any bad language.

Re: data network issue

Uliwooly — Fri, 25 Oct 2013 16:47:01 GMT

There might be an issue with your SIM card, but do repair your phone with either PCC or SUS and double check the APN settings with your carrier or google them

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: data network issue

Mystic — Sat, 26 Oct 2013 05:34:30 GMT

before you repair your phone id suggest getting your internet settings from your operator again just to make sure the access points are configured properly.

This might be the first step. go to settings > more> internet settings.

See if this helps. Also make sure mobile data in that pannel is turned on.

Re: data network issue

loong — Sat, 26 Oct 2013 06:36:39 GMT

Ok, thanks for the suggest guys, I'll try it now, and will report the result after that, good day guys

Re: data network issue

Jay_SA — Sat, 26 Oct 2013 10:14:40 GMT

If the phone is having an issue connecting to the network, either its the network itself or your internet settings.

My last phone, Xperia Arc had the same issue, but im very sure it was the network, I would spend most the day at work on WiFi then I would head home, when it switches over, sometimes it wouldnt transfer data on the network.

Flight mode reset the network and it worked fine, but sometimes I lost connected for almost an hour.

But as a past consultant for a service provider, get the settings from your provider first

Re: data network issue

loong — Mon, 28 Oct 2013 14:12:49 GMT

Hey guys, my problem is magically solved, I don't know what caused this but here's what i did:
Restart the device for couple times since it can't find any 3G signal and then the legendary SOD occur, I reset the device by pressing the power + volume up button as the other Z1 partners suggested in forum and it came back to live but the 3G problem still there, after that I've restarted it for couple more times to get online and suddenly the problem solved, now when I turn on 3G it connects instantly, Amen to that