topic Re: Xperia S cannot connect to PC properly in XPERIA archive

Xperia S cannot connect to PC properly

FM9 — Thu, 10 Oct 2013 07:47:40 GMT

Hey, I'm having an issue with my Xperia S and my laptop I usually connect them with no problems to add new files or save the pictures from my phone, the problem is that now when I connect my Xperia to my laptop it charges but I can't access to PC Companion and I can't even see the icon in external devices help me soon, thanks

Re: Xperia S cannot connect to PC properly

Uliwooly — Thu, 10 Oct 2013 07:56:16 GMT

Install PCC or SUS on your PC > restart your PC

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia S cannot connect to PC properly

_alexdon_ — Thu, 10 Oct 2013 12:41:23 GMT

If you do not manage to work it out with PCC,use myphone explorer.

Re: Xperia S cannot connect to PC properly

Sam — Fri, 11 Oct 2013 04:03:55 GMT

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter.

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

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Re: Xperia S cannot connect to PC properly

sachwickie — Sat, 05 Apr 2014 14:03:16 GMT

There is no MTP device or unknown device or anything like that. What should I do?