topic Re: xperia j touch screen problem in XPERIA archive

xperia j touch screen problem

2691arvind — Thu, 07 Nov 2013 10:05:28 GMT

Hi Sony,

I bought my Sony Xperia J on Feb 2013. Now am facing touch issues. I couldn't type a text and any application i tap on, it doesn't select it. It also at times does not respond totaly, the phone becomes static. The phone is very slow with its response time is very bad.If i give my mobile in service center for the Touch screen issue and slow response time/ no response, will the service be provided for free?- Please help me.

Re: xperia j touch screen problem

Johan — Thu, 07 Nov 2013 10:56:49 GMT

I suggest that you try to run a software reinstall using SUS.
http://www.sonymobile.com/gb/tools/update-service/

If the problem still remains you should contact your local support team, to have the phone examined and fixed at an repair center.
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

The repair center will examine the product and check if this is within warranty or not, but as long as you haven't passed the warranty period and personally damaged your phone you should be fine.

Re: xperia j touch screen problem

Heikowag — Fri, 08 Nov 2013 09:28:41 GMT

Hey, i had the same problem with my Xperia J. A recalibration of the touchscreen solved my problem. You can download the software i use here http://forum.xda-developers.com/showthread.php?t=2068082. Your phone does not need to be rooted, so in general it should not harm your device. But no garantee

Re: xperia j touch screen problem

recallebration — Tue, 04 Feb 2014 16:19:49 GMT

how do i recallebrate my experia j

Re: xperia j touch screen problem

_alexdon_ — Tue, 04 Feb 2014 16:21:45 GMT

You need to take it into service for that.

Re: xperia j touch screen problem

recallebration — Tue, 04 Feb 2014 16:22:02 GMT

how do i download it i get error from windows

Re: xperia j touch screen problem

recallebration — Tue, 04 Feb 2014 16:23:33 GMT

people are saying i can download a file but i my screen dont work for me to do it via phone

and computer says error

Re: xperia j touch screen problem

recallebration — Tue, 04 Feb 2014 16:24:03 GMT

because its a apk file

Re: xperia j touch screen problem

_alexdon_ — Tue, 04 Feb 2014 16:24:50 GMT

Stop spamming,use the edit button.You could try and download sony update service,but that will reinstall your software.

Re: xperia j touch screen problem

recallebration — Tue, 04 Feb 2014 16:26:18 GMT

ive done that to no avail how do i open a akp file

Re: xperia j touch screen problem

_alexdon_ — Tue, 04 Feb 2014 16:27:22 GMT

You need to install it from your phone.If the file is not from google play,you need to go to settings-security-install from unknown locations.

Re: xperia j touch screen problem

recallebration — Tue, 04 Feb 2014 16:28:50 GMT

any idea how to do that when my touch screen is unresponsive ?

Re: xperia j touch screen problem

_alexdon_ — Tue, 04 Feb 2014 16:31:49 GMT

No,even after a restart it is still unresponsive?

Re: xperia j touch screen problem

recallebration — Tue, 04 Feb 2014 16:32:44 GMT

yes and my warrenty ran out

Re: xperia j touch screen problem

_alexdon_ — Tue, 04 Feb 2014 16:34:37 GMT

I am sorry,but i do not think an apk will solve your issue.It would be better to take it to any close services.