topic Re: Xperia Z1 screen protector catches scratches in XPERIA archive

Xperia Z1 screen protector catches scratches

Z1_fan — Wed, 09 Oct 2013 05:34:04 GMT

I write to you seeking an enquiry about the new Xperia Z1. First I wish to express that this is the most gorgeous and premium looking phone I've come across ever. However since it is on the expensive side, I've done some research and have come up with one question.

The plastic screen protector on the Z1 tends to catch scratches and upon removal of it, the front Sony logo comes off as well. As a consumer dishing out substantial amount I wouldn't wish to lose Sony branding on my phone. I do not intend to use any phone covers since hiding the beautiful Z1 inside a cover is not my agenda as this is my answer to premium looking iPhones.

Please share how to get a replacement front and back plaster protectors with Sony branding or a solution when you have scratches on Z1 front/back side as they tend to catch scratches very easily and there are multiple videos on youtube highlighting the same.

Your response will be eagerly anticipated.... Yours Syed...

Re: Xperia Z1 screen protector catches scratches

Uliwooly — Wed, 09 Oct 2013 05:49:48 GMT

That is or was the ASF Anti Shatter Film, it seems that if you remove it you lose your screen warranty, the ASF it is not scratch resistant so you should apply an scratch resistant film on top of this ASF.

Contact your local Sony repair center, they might be able to help you get one.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia Z1 screen protector catches scratches

Z1_fan — Wed, 09 Oct 2013 17:49:55 GMT

Ah alright, didn't know removing the ASF would result in void warrantly. So the solution is to get additional screen protectors at the back and front to prevent scratches.

By the way they catch very very easily, recently went to a Sony Center, the salesman had a Z1 in his pocket, he took it out and gave me. It had many small scratches at the back, presumably due to keys. Surprised that a $1000 premium phone catches scratches so easily!!!

Re: Xperia Z1 screen protector catches scratches

azzido — Wed, 09 Oct 2013 22:39:14 GMT

Unfortunately Sony do not sell this antishatter front / back screens
Not for Z, not for Z1

Re: Xperia Z1 screen protector catches scratches

SwitchTrix — Thu, 10 Oct 2013 15:16:21 GMT

I'm sure at some point Sony or AN Other will start selling replacement ASF, else there would end up being a lot of horrible looking Z1's, which would technically be bad for Sony's reputation!

Just incase they don't just apply a front and back screen protector from Day 1 :smileysmileythumbsup:

Re: Xperia Z1 screen protector catches scratches

Z1_fan — Thu, 10 Oct 2013 17:36:59 GMT

Well the point is, when I'm spending premium amount for a flagship phone, why should I go and get two more screen protectors on my phone.

Apple with iPhone sets standards here, absolutely premium finish and no silly screen protectors. I appreciate Sony's effort, one and only water and dust proof phone out there, absolutely beautiful and premium looking, top of the line hardware but screen and its viewing angles and the screen protector things puts me off.

Re: Xperia Z1 screen protector catches scratches

GeoffH — Fri, 11 Oct 2013 10:41:16 GMT

there are now glass based screen protectors that you could now fit over the exposed glass after removing the ASP film - they are very effective and look really good

Re: Xperia Z1 screen protector catches scratches

Alexiest — Sat, 12 Oct 2013 05:07:15 GMT

GeoffH Can you give us more details about this product? What is the name of the product and how to get it? Any website link?

Re: Xperia Z1 screen protector catches scratches

GeoffH — Sat, 12 Oct 2013 07:43:15 GMT

not quite available for the Z1 yet but here is the type of thing I'm talking about

http://www.amazon.co.uk/SPIGEN-SGP-Protector-Premium-Tempered/dp/B00BT0UIPW

http://forum.xda-developers.com/showthread.php?t=2451107

http://www.mobilefun.co.uk/muvit-tempered-glass-screen-protector-for-sony-xperia-z1-p40820.htm

http://forum.xda-developers.com/showthread.php?t=2461000

Re: Xperia Z1 screen protector catches scratches

pukoh — Sat, 12 Oct 2013 12:32:25 GMT

Isn't it silly to use dragontrail glass only to cover it with a film that scratches that you aren't allowed to remove.

It's like buying a sofa with stain resistant fabric, but you must keep the plastic wrapping on it, other wise you lose the warranty.

Re: Xperia Z1 screen protector catches scratches

Z1_fan — Sat, 12 Oct 2013 18:38:13 GMT

Agree, really find it silly. What if I bought a new Z1 today and ended up scratching the film. I'm doomed, ain't I?

Sony says you can't remove it since the warranty is void and they don't have a replacement either. And they're charging a hefty amount for the phone in the first place. Really loved the phone and it's premium look but this silly film and it's prone to catching scratches turned me away. Also the screen is not the same as Ultra's, Z1's probably a TFT while the big brother's got IPS with a lot better viewing angles.

Dont' want to find myself being taunted by my friends for a phone with no viewing angles

Re: Xperia Z1 screen protector catches scratches

Z1_fan — Sat, 12 Oct 2013 18:38:25 GMT

Agree, really find it silly. What if I bought a new Z1 today and ended up scratching the film. I'm doomed, ain't I?

Dont' want to find myself being taunted by my friends for a phone with no viewing angles

Re: Xperia Z1 screen protector catches scratches

GeoffH — Sat, 12 Oct 2013 18:58:25 GMT

well isn't it silly to assume that a screen has a warranty in the first place - tell me how that works

if you break the screen with or without the ASF unless you have extra insurance cover it won't be covered anyway

am I missing something

Re: Xperia Z1 screen protector catches scratches

GeoffH — Sat, 12 Oct 2013 19:02:18 GMT

Alexiest

I hope I gave you some useful links there to help you and others find what you are looking for

Re: Xperia Z1 screen protector catches scratches

ganjs — Thu, 07 Nov 2013 12:32:17 GMT

I agree. Unfortunately for me...I only found out about the screen protector street scratching it and doing research. I never use screen protectors...And the z1 is suppose to be the best glass out there...so I didn't think I'd need one.

For an innovative company..Sony is pretty stupid to put an easily scratched plastic on top of their brilliant drain tail glass..And then advertise it being scratch resistant.

Had I known it was so..I would have either gotten another phone...Or put a screen protector. Now I'm wishing I didn't buy this.

This is certainly my last Sony product.

The least they could have done is admit their stupidity and offer replacements for the anti shatter screens

Re: Xperia Z1 screen protector catches scratches

ganjs — Thu, 07 Nov 2013 12:32:49 GMT

Grr autocorrect...

Re: Xperia Z1 screen protector catches scratches

MCS1980 — Tue, 19 Nov 2013 16:42:13 GMT

I too have the Z1 and i`m really happy with it. EXCEPT the screen protector was scratched already after 2 days of quite careful usage. When i asked sony how i could replace the screen protector the only response i got was" If you remove the screen protector the warranty will be voided" SONY you need to give your customers an easy option of fixing this obviously big problem.

Re: Xperia Z1 screen protector catches scratches

l-MachineHead-l — Wed, 20 Nov 2013 12:57:30 GMT

Wow, not one reply from sony on this one.
That's rediculous - as if pretending the problem doesn't exist makes it go away.

Re: Xperia Z1 screen protector catches scratches

katwomann — Thu, 21 Nov 2013 01:30:59 GMT

I have had the same issue, so disappointed to find within one week of owning the phone that the front and back were covered in scuffs and scratches (I look after my phone and try to keep it away from keys etc)

When I bought the phone I specifically asked the sales person if I needed to buy an aftermarket protector, he told me the phone was durable and scratch resistant so wouldn't need one, so wrong! I have spent the last 2 weeks trying to find out how I can get the screen back to an unscratched state so I can put an aftermarket film on.

I have been back to the store I bought it from, a local Sony store, called the Sony customer care line and the authorised Sony repair store. Everyone I speak to tells me something different in regards to replacing the ASF film, how much it will cost, who can replace it and the impact on guarantees. Sony call centre told me the waterproof guarantee would be void if I removed the ASF, being waterproof is the key reason I bought the phone. To say the least my patience has run out and I don't know who to believe.

Sony need to make it clear to consumers and their resellers that the glass may be scratch resistant but the ASF film heat sealed on top of the glass is NOT. If I had been told this I would have put an aftermarket film on straight away and would not be in this mess.

Come on Sony this isn’t good enough, do the right thing by your customers and look after them!

Re: Xperia Z1 screen protector catches scratches

Hip_The_King — Thu, 21 Nov 2013 04:06:34 GMT

So...........can anyone suggest which screen protector should I use??

Price is not a factor here