topic Re: mobile network not connected in XPERIA archive

mobile network not connected

scarletfighter — Wed, 06 Nov 2013 21:38:58 GMT

Hi,

I bought a sony xperia z and everything was working fine for about two months when suddenly I realised my texts weren't sending. I am unable to receive texts and when I try and call out it beeps then hangs up. It says mobile network not connected. When i ring my phone it says they are currently not connecting to the phone.

I have tried another phone with my sim and it works fine.
I am still able to access the internet with my pay as you go number.
I still get a signal.
I have factory reset and the same thing happens still.
i have tried a phone update and while it updates it doesn't change anything.

I took it into EE who im on, and they said nothing was wrong from network side, it must be the phone. Please help!

Re: mobile network not connected

Uliwooly — Wed, 06 Nov 2013 21:46:09 GMT

Are you able to

1. make and receive calls?

2. receive texts?

Re: mobile network not connected

savycrat — Thu, 07 Nov 2013 13:28:21 GMT

Did this happen to you after the update from build 10.3.1.A.0.244 to build 10.3.1.A.2.67?

if yes go through this thread below:

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/no-gsm-network/m-p/438579#M22458

Re: mobile network not connected

scarletfighter — Fri, 08 Nov 2013 15:57:52 GMT

@uliwooly

I am unable to make or receive calls, and I cannot receive texts.

Re: mobile network not connected

scarletfighter — Fri, 08 Nov 2013 16:02:48 GMT

@Savycrat

I don't really remember but I don't think so. I've done a factory reset and it's still the same. I get full signal still, but it just won't connect.

Re: mobile network not connected

savycrat — Tue, 12 Nov 2013 11:08:36 GMT

Try restoring the device using pc companion with the latest build and test it once. See if that helps. Elsme may be you will need to take it to the service center.

Re: mobile network not connected

Shravan_sp — Tue, 12 Nov 2013 14:10:48 GMT

What sim are you using?
Because In India for airtel you have to manually setup the Mobile network(only for Sony products)