topic Re: Xperia Tablet Z in XPERIA archive

Xperia Tablet Z

Sasqwatch — Wed, 06 Nov 2013 12:44:01 GMT

This model SGP 311GB/B keeps dropping the wifi connection. I have re-installed all software, but to no avail. Does anybody know how to fix this please?

Thanks

After looking in the settings, I notice that there is no mac address.

Re: Xperia Tablet Z

Johan — Wed, 06 Nov 2013 12:44:58 GMT

Check if any of the tips in our FAQ topic may be able to help you.

http://talk.sonymobile.com/t5/FAQ/Wi-Fi-problems/m-p/348104#U348104

Re: Xperia Tablet Z

Sasqwatch — Wed, 06 Nov 2013 13:31:23 GMT

Nothing there that helps at all.

Re: Xperia Tablet Z

Johan — Wed, 06 Nov 2013 14:02:53 GMT

You mention that there is no mac address. Is this looking at the tablet or in the router settings?

You should be able to see the Wi-Fi mac address in the tablet if Wi-Fi is enabled.

What range are we talking about? What's your distance to the router? Are there many other networks in the area running on the same channel? Use Wi-Fi analyzer to check.

Re: Xperia Tablet Z

Sasqwatch — Wed, 06 Nov 2013 15:25:08 GMT

I am sat not 10 feet from the router. The mac address only appears when (if) the tablet has wifi enabled. As I write this, I have a connection, but it drops every 2-3 mins.

Re: Xperia Tablet Z

Johan — Wed, 06 Nov 2013 15:39:10 GMT

Do you have any other radio equipment near by? Or do you have Bluetooth enabled as well?

Sometimes wireless speakers, baby monitors or other equipment running on the same frequency (2,4Ghz) can cause drop out issues.

If your router supports 5Ghz, you could try enabling that.

Re: Xperia Tablet Z

Sasqwatch — Wed, 06 Nov 2013 16:51:23 GMT

The only other kit nearby is my iPhone 3GS. That has no problems connecting. Neither does the laptop upstairs. If I switch to 5Ghz, how will that affect those?

Re: Xperia Tablet Z

Johan — Thu, 07 Nov 2013 08:22:03 GMT

I don't know if those two supports 5Ghz. But did you run Wi-Fi analyzer to check networks nearby? This is mentioned in the FAQ topic you read.

Running this app you can see networks near by and which channel they run on so you can figure out which channel that would be best for you. You should use a channel as far away from other networks as possible.