topic Re: Unable to view 3g network in XPERIA archive

Unable to view 3g network

pradeep2112 — Wed, 06 Nov 2013 10:39:21 GMT

I was happy with my phone for over 5 months and now it suddenly dropped the 3G connection. I am still able to connect to 2g network. I contacted my service provider but they could not do much. It only connects to 2G (GSM) network operator. When I search all network operator, it only finds 2G, I see on 3G.

I inserted the sim on a different smartphone and it could search for 3g netwroks, So its an issue with my phone. Anyone here has a solution?

Regards

Pradeep

Re: Unable to view 3g network

gwhispererz — Wed, 06 Nov 2013 10:46:19 GMT

Hi, have a look at the Network Mode setting, make sure you did not inadvertently changed it.

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Re: Unable to view 3g network

pradeep2112 — Wed, 06 Nov 2013 10:58:04 GMT

Network mode is WDCMA(Preferred/GSM). If I select WCDMA only, I get no signals at all. I have tried changing and waiting for several minutes, however no luck.

Regards,

Pradeep

Re: Unable to view 3g network

gwhispererz — Wed, 06 Nov 2013 11:01:59 GMT

You may want to consider performing a factory reset.

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Re: Unable to view 3g network

pradeep2112 — Wed, 06 Nov 2013 11:04:15 GMT

I did a factory reset too today couple of hours ago. Still only 2G and no 3G networks under mobile netwrorks

Regards,

Pradeep

Re: Unable to view 3g network

gwhispererz — Wed, 06 Nov 2013 11:10:21 GMT

Ok, since you have confirmed with your Network Operator that there is nothing wrong with the network, suggest software repair phone with PC Companion or Update Service.

http://www.sonymobile.com/gb/tools/pc-companion/

http://www.sonymobile.com/gb/tools/update-service/

If still to no avail, send phone to your local Service Centre for repair, it could be a hardware problem.

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Re: Unable to view 3g network

pradeep2112 — Wed, 06 Nov 2013 11:18:59 GMT

Thank you! let me the try repair!

Regards,

Pradeep

Re: Unable to view 3g network

gwhispererz — Wed, 06 Nov 2013 11:20:12 GMT

Fingers crossed!