poor service

AayushAgarwal — Tue, 05 Nov 2013 09:26:45 GMT

Dear Sony,

I submitted my mobile phone Sony Xperia P LT 22i, which I purchased last year at Rs.25000 from Sony CENTER, to local service center at PATNA- ONUS SERVICES via JOB no.W113101904007.

I had requested for 2 spare parts and repair of headphone jack and touchbuttons. I was given a maximum time- frame of 7 days(in the event that stock is not available locally, otherwise it was 2-3 days)

IT HAS BEEN MORE THAN 12 DAYS AND STILL COUNTING AND MY MOBILE IS STILL NOT RETURNED I HAVE DONE COUNTLESS FOLLOW-UPS WITH THE CENTER INCHARGE, EVEN VISITED ONCE TO CENTER, BUT STILL THERE IS NO RESOLVE.

I HAVE BEEN INFORMED THAT THE SIM COVER CAP IS NOT AVAILABLE LOCALLY AND IT WILL COME FROM CHENNAI BUT IT HAS NOT COME YET. WHEN I STARTED SHOUTING AT THEM, THEY HURRIED SAY THAT PART IS NOT AVAILABLE.

SIR THIS IS ABSOLUTELY FRAUD . THEY ASSURE MY EVERY TIME THAT IT WILL COME IS 2-3 DAYS.

SIR WHAT IS WRONG WITH SONY MOBILES. IT IS NOTORIOUS FOR ITS POOR SERVICE QUALITY . YOU SELL SUCH PREMIUM PHONES WITH ZERO SERVICE.

I HAVE BEEN TOLD MY FRIENDS THAT IT TAKES MINIMUM 45 DAYS FOR PHONE TO BE REPARED. EVEN THEN IT IS NOT GOOD.

MY WORST NIGHTMARE HAS BEEN TRUE. I DONT SEE THEM RETURING MY PHONE IN NEXT 10 DAYS EITHER.

THE PART I REQUESTED IS AVAILABLE ON EBAY AND IT CAN BE DELIVERED TO MY DOORSTEP FROM CHINA WITH 5 DAYS, THEN WHY IS IT DIFFICULT FOR SONY TO MAKE IT AVAILABLE IN PATNA FROM CHENNAI WITHIN A WEEK.

I HAVE TRIED VARIOUS OPTIONS TO GET THIS RESOLVED BUT IT HAS FALLEN ON DEAF EARS.

MY MOBILE PHONE IS LYING WITH THEM FOR 12 DAYS. NOW I WANT FULL SERVICE OR KEEP THE PHONE WITH YOU.

SONY HAS PROVIDED TERRIBLE SERVICE AND I WONT RECOMMEND IT TO ANYBODY.EVEN MICROMAX SERVICES MY BASIC PHONE IN LESSER TIME

LOOK INTO THIS.

PLEASE

THANKS

AAYUSH AGRAWAL

Please check job details for contact information

Re: poor service

Rickard — Tue, 05 Nov 2013 12:14:45 GMT

Sorry to hear about your phone and that it could not be fixed in the estimated servicetime.

As service is handled by local support i recommend that you contact your local Sony Xperia support for assistance. See the following page for contact details: http://www.sonymobile.com/global-en/support/contact-us/

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poor service

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