https://community.sony.com.mk/t5/xperia-archive/touch-screen-non-responsive/m-p/3135220#M313758 <P>If touchscreen doesn't work at all and you can't unlock phone you can't use PC companion to repair firmware</P><P>You can try with SUS (sony update service), but in my opinion for this issue you have to go to the nearest sony service center</P> Mon, 04 Nov 2013 11:09:41 GMT Cot88 2013-11-04T11:09:41Z https://community.sony.com.mk/t5/xperia-archive/touch-screen-non-responsive/m-p/3135219#M313757 <P>Hi</P><P>My phone turns on and recieves all forms of communication (data and calls) but the touch screen does not respond to touching at all. I can turn it on, but cannot unlock from the lock screen because it won't recognise any touch. It therefore cannot be turned off properly either. I have tried safe mode and all I can do is take the battery out to turn it off. It won't respond at all. What should I do? Should I just take it in for service?</P><P>Thanks</P> Sun, 03 Nov 2013 08:10:54 GMT https://community.sony.com.mk/t5/xperia-archive/touch-screen-non-responsive/m-p/3135219#M313757 edwber 2013-11-03T08:10:54Z https://community.sony.com.mk/t5/xperia-archive/touch-screen-non-responsive/m-p/3135220#M313758 <P>If touchscreen doesn't work at all and you can't unlock phone you can't use PC companion to repair firmware</P><P>You can try with SUS (sony update service), but in my opinion for this issue you have to go to the nearest sony service center</P> Mon, 04 Nov 2013 11:09:41 GMT https://community.sony.com.mk/t5/xperia-archive/touch-screen-non-responsive/m-p/3135220#M313758 Cot88 2013-11-04T11:09:41Z