topic Software update failed in XPERIA archive

Software update failed

Avs21 — Fri, 04 Oct 2013 19:45:36 GMT

My xperia z ultra stopped mid way of a software update and now refuses to start.

Error message shows "software update failed. make sure you connect to computer to try again".

Possible reason could be phone charge went below 50% - not sure - tried re-connecting and re-installation of software but nothing is happening.

Pls help...

Re: Software update failed

Uliwooly — Fri, 04 Oct 2013 19:51:51 GMT

Connect your phone to a wall charger > press and hold power & volume up > let it charge for 1 hour

after 1 hour repair it SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Software update failed

mcd — Fri, 04 Oct 2013 21:23:26 GMT

I had a similar issue but mine just died, cant do anything, no red light when connected to a charger or usb cable to PC, nothing when i do the power and volume up, nothing when i do a repair phone through PC companion and volume down and reconnect usb.

not impressed with Sony right about now.