topic Z1 no stop rebooting in XPERIA archive

Z1 no stop rebooting

Zoske — Thu, 03 Oct 2013 14:03:34 GMT

Dear all,

I have buy the brand new Sony Xperia Z1 today, and I was so happy to unbox it and finaly turn it on.

Every was fine and work well with the update of the app, and software (Android and walkman).

I have use it for 1 hour, with the usual reading news and email trough the wifi.

And now the Z1 is no stop rebooting, always more quicker than the reboot before and getting hot aswell. I have made a hard reboot and turn it off.

And wait 1h to turn it on. the same phenomenon occurs... I'm very disappointed by this, and i don't realy want to wait a long time to use this Z1

Regards,

Zoske

Re: Z1 no stop rebooting

gwhispererz — Thu, 03 Oct 2013 14:07:08 GMT

Hi, it could be a software issue, try repairing phone software with Update Service.

http://www.sonymobile.com/gb/tools/update-service/
This process will erase phone data completely.

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Re: Z1 no stop rebooting

Zoske — Thu, 03 Oct 2013 14:31:48 GMT

Ok I test this solution and look forward to you if it's working well

Thank you any way

Re: Z1 no stop rebooting

gwhispererz — Thu, 03 Oct 2013 14:33:44 GMT

Let us know how it goes. Good luck!

Don't forget to mark correct answer as Accepted Solution.
If you find the post helpful, press Kudos.

Re: Z1 no stop rebooting

Uliwooly — Thu, 03 Oct 2013 15:01:51 GMT

Connect your phone to the wall charger (not dock) > press and hold power & volume up for about 5 seconds > let it charge for 30min > you could update your phone

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z1 no stop rebooting

Zoske — Thu, 03 Oct 2013 15:58:31 GMT

The solution give me hope to fix this probleme!!

Everything is reboot, and I must redo the all welcome process.

But still the same after the process of update... the Z1 reboot again and again!!

Still very desapointed, and what thing i can do more to fix it

How a Smartphone so expensif could be like this after few hours of using??

Sony don't do some stress test before seling to the consumer

Re: Z1 no stop rebooting

gwhispererz — Fri, 04 Oct 2013 10:58:40 GMT

Send phone to your local Service Centre to have it checked.

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z1 no stop rebooting

Zoske — Fri, 04 Oct 2013 16:31:21 GMT

More than that, I have return back the Z1 to the shop and switch to a brand new one!!

But I still afraid about the Sony product now!! And wonder if I'll make the update or not now!!

I read a lot of problems comes with the last update...

What do you think about it?

Regards,

Zoske

Re: Z1 no stop rebooting

gwhispererz — Sat, 05 Oct 2013 00:25:09 GMT

No idea, I don't own the Z1.

However I have reasonably good experiences with all my Sony phones.

Re: Z1 no stop rebooting

MUSHARAB — Sat, 05 Oct 2013 05:42:05 GMT

Sony Products are known for their Build Quality & Beatiful design. Something that sony should get very serious about:

1. Image Processing

2. Optimizing Battery Life

3. After Sales Service (India)

Re: Z1 no stop rebooting

Zoske — Sat, 05 Oct 2013 07:09:00 GMT

I have now a brand new Xperia z1, and done the update directly! Before the first turn on!

Everything works so fine until now, and I'm glad to see how the z1 is so great!

The guy from the shop told me, that the Xperia products is very well made and have the lowest percent of malfunction regarding the others brands!

1 of 50 is bugging or with dead pixels and so on!

I was just unlucky this time, but now everything is fine!

For the photo quality, I must do some test and try to the manual settings to improve the results! Will see and hope to see android 4.3 and 4.4 very soon

Zoske

Re: Z1 no stop rebooting

gwhispererz — Sat, 05 Oct 2013 07:37:09 GMT

Re: Z1 no stop rebooting

GoXperia — Mon, 28 Oct 2013 19:08:55 GMT

Up for 2 weeks and just started the reboot problem . It got more worse not, it keeps on rebooting and the logon graphic screen keeps flowing. The phone gets heated up .

tried with a different sim . Hard reeboted. cooled down for 1 hr then rebooted. nothing happens .. So dissapointed.

Re: Z1 no stop rebooting

bkermen — Tue, 29 Oct 2013 16:04:12 GMT

I've been using my Z1 for the last three days and since yesterday the phone is rebooting like crazy. Apart from this very disappointing issue; I've been having other problems, too that I thin may be related:

1. From time to time the phone behaved as if it is turned off. No incoming calls accepted, no incoming SMS delivered.

2. Although Data Traffic is enabled, sometimes 3G is not activated after turning of Wi-Fi. Had to restart to get it back on.

3. Finally the messy reboot problem: After a reboot, the phone turns on, displays SONY/XPERIA and the animation and after some time the home screen comes up; but with a completely black background. All widgets and shortcuts/applications are intact, can be clicked and navigated, and everything just seems to work. But this only lasts for about 15-20 seconds. Then the phone reboots and the cycle continues. If I let this to go on and if I get lucky, the phone sometimes boots normally after many tries. I can use it normally for some time and all of a sudden I see the phone is not accepting incoming calls and there is no 3G and I reboot and we are back to the same reboot cycle.

I have used the Software Update Service, updated to the latest firmware version 14.1.G.2.257 and reverted back to the factory settings. I removed the SIM card and also the SD card; updated/repaired using SUS again but after the update only the first power up is normal; event without any SIM or SD and pure factory setting the reboot issue still comes back.

I have no other ideas about what else to do or try and got it back for service after just three days. Very disappointing indeed for such a high class premium phone!

Re: Z1 no stop rebooting

Rictv_me — Tue, 29 Oct 2013 17:11:59 GMT

What Apps have you installed?

This may sound ridiculous but I installed some free Apps for my son to play with and I had to delete them.

They either sent my phone into a crazy reboot frenzy or froze it up completely!

Naturally I have deleted them and no issues since!

Re: Z1 no stop rebooting

bkermen — Tue, 29 Oct 2013 17:24:41 GMT

I had the usual apps I've been using with my previous Xperia. I did though read some posts mentioning that the issue may be related to some incompatible application; that's why I have also done a factory reset. Continuous rebooting happened even after the factory reset so I hardly think any app is responsible for this behavior. After the factory reset all I have left are the built-in apps...

I suspect this to be either a hardware problem or a very serious issue with the latest firmware...