topic Re: X peria Neo L touch screen problem in XPERIA archive

X peria Neo L touch screen problem

sebjoji — Thu, 03 Oct 2013 08:37:18 GMT

When input some text, for sms or contact entry, letters in the right hand side( P , L & cancel key) are not working. When I press these keys,keys prior to these ( O, K & M ) are coming in.

If I enter the same in Portrait mode, then there is no problem.

Pls help..

Re: X peria Neo L touch screen problem

Alexander1 — Thu, 03 Oct 2013 13:06:29 GMT

You can test the touch screen using Xperia diagnostics:

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

If the display works in the diagnostics test, try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

If the screen doesn't work as it should in the diagnostics test I suggest that you have the phone examined by a service center. Please contact your local support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: X peria Neo L touch screen problem

Gigi77 — Fri, 05 Sep 2014 07:49:33 GMT

The touch screen surface of my phone doesn't work anymore. Also, I forgot the security code I input because it's been a year when the problem happen. Is it possible that the surface of the screen can be replaced so I can use the phone again? Sony help.

Re: X peria Neo L touch screen problem

Alexander1 — Wed, 24 Sep 2014 12:04:38 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/